Can't log in to cTrader ID

Created at 25 Aug 2016, 14:45
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gagahreforman

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Joined 27.03.2016

Can't log in to cTrader ID
25 Aug 2016, 14:45

Hello Dear,

I have tried several times to log in to cTrader id but always to no avail , there are some people who suggested to reinstall cTrader and when I press the login button pop up that is always like this :

Thanks in advance.

@gagahreforman
Replies

fedor.denis
25 Aug 2016, 14:57

Exactly the same problem. How to fix?

@fedor.denis

Spotware
26 Aug 2016, 14:49

Dear Traders, 

Please be advised that it is not the common issue and we cannot help you without proper investigation. For that, we would need you to send us an email to Feedback@spotware.com with some additional information: 

1) What is the cTrader Application version you have installed?

2) What are yYour PC characteristics (processor, ram, OS version)?

3) What is the .net version installed on your PC ?

4) Your location and the proxy you are connected to (to see the proxy, click on the latency meter in the bottom right corner of your terminal)

Also, it would be great if you can submit the troubleshooting report next time you will face the issue. To do so press Ctrl+Alt+Shift+T, in the opened window add the description of your issue and your email.

@Spotware

rmssf
02 Sep 2016, 19:16

It happened with me before with the exact same symptoms described above, it turned out my local firewall was the cause of the issue, so that can also be a problem with the internet connection.

Rui

 

@rmssf

Spotware
05 Sep 2016, 21:57

In the future you can just write to us at feedback@ and we will give instructions so it can be quickly diagnosed, or further investigated. There are a few common causes which unfortunately are due to external factors. 

@Spotware
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