firemyst
09 Aug 2019, 15:03

RE:

Panagiotis Charalampous said:

Hi FireMyst,

We tried reproducing the problem but we could not. To investigate further we will need more information like the full cBot code, the number of instances running concurrently and the cBot parameters for each of them. We need to setup the exact same environment as you have. If you can send this information we can have another look.

Best Regards,

Panagiotis

I will try setting it up with simplified code and let you know. It didn't happen often, but often enough. I typically had 23 bot instances running.

firemyst
09 Aug 2019, 15:00

RE:

Panagiotis Charalampous said:

Hi FireMyst,

It seems that in the VPS instance you are in cTrader Automate. The workspaces are available when you are in Trade tab.

Best Regards,

Panagiotis

@Panagiotis:

Lol. Glad you have better eyes than me. Such a "duh" moment on my part.

Thanks again :-)

firemyst
08 Aug 2019, 18:09 ( Updated at: 21 Dec 2023, 09:21 )

RE:

Panagiotis Charalampous said:

Hi FireMyst,

We have investigated this issue further

1. The message seems to appear because you have instances with different workspaces running. When connection is lost and then restored then cTrader attempts to load the last used workspace, therefore tries to change the workspace for one of the instances. Thus you get the message. This behavior will change in 3.6
2. We could not reproduce performance issues. As far as we can tell you are using several custom cBots/indicators which could be the cause of the problem. To investigate further we will need all the custom indicators and cBots running as well as your settings file

Best Regards,

Panagiotis 

Thanks @Panagiotis:

When I run Pepperstone cTrader 3.5 on Windows Server 2012 VPS, as you can see, there's no options there to change workspaces:

When I run it on my local laptop, look at the difference:

I'm downloading from here:

https://pepperstone.com/au/trading-platforms/platforms/ctrader

The top one is on a VPS running Windows Server 2012; the bottom one is on a Windows 10 laptop.

Why would there be a difference? Shouldn't they both have the drop-down menu to change workspaces?

firemyst
06 Aug 2019, 17:36 ( Updated at: 19 Mar 2025, 08:57 )

RE:

Panagiotis Charalampous said:

Hi FireMyst,

Send us the video at support@ctrader.com.

Best Regards,

Panagiotis

Sent the mp4 file as requested.

It will show you me clicking on the button and not doing anything; however, I can click on other buttons fine to start/stop bot instances.

firemyst
06 Aug 2019, 17:14

Hi Team Spotware:

After running on multiple computers today, it didn't happen once when I switched back to using:

p.StopLoss.GetValueOrDefault() in the ModifyPositionAsync call.

Yesterday after I reported it in the forums here, but before making the code change, it happened again on the GBPAUD pair.

So I definitely believe that using p.StopLoss.Value in the ModifyPositionAsync call is causing the issue and needs further investigation.

Thank you.

firemyst
06 Aug 2019, 17:11 ( Updated at: 21 Dec 2023, 09:21 )

RE:

Panagiotis Charalampous said:

Hi FireMyst,

If you can send us troubleshooting information when this happens again it will help us investigate.

Best Regards,

Panagiotis

Hi @Panagiotis:

It just happened again on my VPS in a demo account while trading in a live account on my local laptop.

22:10 UTC + 8 time.

I did a ctrl-alt-shift-T in cTrader and sent it in with a note that I posted about it in the forums.

firemyst
30 Jul 2019, 10:15

RE:

Panagiotis Charalampous said:

Hi FireMyst,

It will override all locally saved settings not only bot instances. 

Best Regards,

Panagiotis

Thanks @Panagiotis.

I have different settings between a VPS and my local computers.

So, this would be an obvious suggestion for SpotWare to consider changing for future version... so users can copy bot instances and their settings separately. Much like we can copy ".algo" files.

Thank you

firemyst
29 Jul 2019, 11:08

RE:

Panagiotis Charalampous said:

Hi FireMyst,

Go to C:\Users\User\AppData\Roaming\Broker cTrader\Settings and copy the settings file. It should copy your cBot instances to the computer.

Best Regards,

Panagiotis

Thanks. Before I try this, I want to confirm - will it copy ALL cTrader settings? Or only just the bot-instances and their settings?

I obviously don't want anything else I have configured between the two computers to be over-written.

Thank you.

firemyst
26 Jul 2019, 09:57

RE:

Panagiotis Charalampous said:

Hi FireMyst,

The indicator you are showing has UpTrend and DownTrend values. In your code you use Result

            GetLatestIndicatorData();
            double b0 = _superTrend.Result.Last(0);
            double b1 = _superTrend.Result.Last(1);
            double b2 = _superTrend.Result.Last(2);

Also the multiplier you are showing is 1.5. In the code you have 2.5

_superTrend = Indicators.GetIndicator<Supertrend>(13, 2.5);

Best Regards,

Panagiotis

You're absolutely right. See my edited post above.

firemyst
26 Jul 2019, 09:43

RE:

Panagiotis Charalampous said:

Are you sure you are using the same indicator with the same parameters? Because it doesn't to me. The indicator in your image has two colors while the indicator in the post does not have such a feature.

Best Regards,

Panagiotis

Yes, I am using same indicator. Sorry for the confusion. The indicator has options to show "uptrend" and "downtrend" in different colors, or a "main" line which keeps it with one color.

As I was going to email you the code, I just noticed in the code that I had the parameters hard-coded in one portion of the bot and were different than the display paramter of the indicator on the chart.

I'm so sorry for wasting your time @Panagiotis. Grrr... talk about feeling stupid now. Thank you for your patience. :-)

firemyst
25 Jul 2019, 17:54 ( Updated at: 21 Dec 2023, 09:21 )

RE:

Panagiotis Charalampous said:

Hi FireMyst,

Same explanation applies. The values you get in the log are the correct since all ticks are considered. The values you see on the chart are not as accurate as some ticks are skipped. 

Best Regards,

Panagiotis

So I ran it "live", not in backtesting mode, as you can see below.

1) Is this what you mean by "live execution"?

2) Just so we're on the same page, which bar is considered the current bar? 1? 2? or 3?

Notice in none of the cases does the indicator get drawn down to the 0.91337 level as logged!

3) Still not an issue? I'm convinced it is because running it like this live, the indicator should show me the exact values on the chart - not "skipping" any ticks.

firemyst
25 Jul 2019, 11:54 ( Updated at: 21 Dec 2023, 09:21 )

RE:

Panagiotis Charalampous said:

Hi FireMyst. 

We discussed the same issue here

Best Regards,

Panagiotis

Yes, you are right :-)

However, two points which is why I think this is different:

1) what's the purpose of this setting then?

2) I did do this in silent backtesting as well. That is, I have "visual mode" unticked (assuming that's what you mean?). See the results below. Still the same issue. Work backwards in the log and you'll see the values printed don't match up with what's charted:

firemyst
11 Jul 2019, 16:16

RE:

Panagiotis Charalampous said:

Hi FireMyst,

We have investigated the issue on our side and there is nothing suspicious. SL is placed as expected on the server for the specific order. Could you please send us troubleshooting information the next time this happens so that we can check what is happening on your side as well?

Best Regards,

Panagiotis

Sure. I have 23 instances of the bot running where this happens, so we'll see if it happens again next week.

What kind of "trouble shooting information" would help your team out? Was what I posted enough?

firemyst
10 Jul 2019, 17:59

RE:

Panagiotis Charalampous said:

Hi FireMyst,

Can you tell us the broker and the account number so that we can investigate further?

Best Regards,

Panagiotis

Pepperstone.

Acct: 3313101

Thank you :-)

firemyst
04 Jul 2019, 11:20

RE:

Panagiotis Charalampous said:

Hi FireMyst,

You can sort your positions manually at any time you want. That is the purpose of the feature. Just imagine trying to close a position and just before clicking X your position changes place. Would that be acceptable? Windows Explorer and a trading platform do not serve the same purpose. They are not comparable.

Best Regards,

Panagiotis

@Panagiotis:

In doing lots of trading with cTrader recently, I think I've come up with a good work around for this issue.

Those 3 buttons at the end of the line for the quick actions (reverse position, double position, close position) -- keep them disabled until a user actually selects and highlights the row.

This way, ALL the columns can maintain their sorting as selected by the user, and users won't close/double/reverse a position accidentally if the sorting should change just before they click on one of those buttons (because the buttons in the other rows will still be disabled).

I think that would work really well, and should be considered by your implementation team.

Thank you.

firemyst
02 Jul 2019, 16:34 ( Updated at: 21 Dec 2023, 09:21 )

Did this on the M1 chart of the US30 as well -- PSARs inside candles.

firemyst
02 Jul 2019, 12:18

RE:

Panagiotis Charalampous said:

Hi FireMyst,

This seems to be an issue. We will investigate.

Best Regards,

Panagiotis

Hi @Panagiotis:

Just wanted to follow up to see if there's any updates on this?

Thank you.

firemyst
02 Jul 2019, 12:17

RE:

Panagiotis Charalampous said:

Hi FireMyst,

We will fix this in an uncoming update.

Best Regards,

Panagiotis

Thank you @Panagiotis.

Does your team need any testers? I've been averaging finding a bug a month :-)

firemyst
30 Jun 2019, 15:15

RE: marketRangePips in Automate API 3.5

alexandervkv said:

Hi Panagiotis,

is it possible to use marketRangePips in Automate API 3.5 ?

If I use Symbol it's OK:

ExecuteMarketOrder(TradeType.Buy, Symbol, 10000, "Stochastics Scalping", 10, 12, 2);

Buy if I use SymbolName:

ExecuteMarketOrder(TradeType.Buy, SymbolName, 10000, "Stochastics Scalping", 10, 12, 2);

I get: Error CS1503: Argument 7: cannot convert from 'int' to 'string'

Best Regards,

Alexander

To use MarketRangePips, there's a separate API call for that: "ExecuteMarketRangeOrder". See this page for more details:

https://ctrader.com/api/reference/robot/executemarketrangeorder

The reason you're getting the error with "ExecuteMarketOrder" is because the 7th parameter needs to be a "string", which is a comment on the order placed.

See this page for more details: https://ctrader.com/api/reference/robot/executemarketorder

Hope that helps :-)

firemyst
28 Jun 2019, 11:56

This is correct:

//For Buy orders
double pipsToBreakEven = ((Math.Abs(p.Commissions) * 2) * Symbol.PipSize);
double priceAdjustment = (Symbol.PipValue * additionalPips) + pipsToBreakEven;
double newSL = p.EntryPrice + priceAdjustment