Spotware
17 Dec 2014, 10:18

Please check your file permissions.

Spotware
17 Dec 2014, 10:10

Unfortunately we cannot give any estimates about the release of this feature

But it is definitely planned.

Spotware
16 Dec 2014, 10:36

In code of your cBot instead of "AccessRights = AccessRights.None" you need to specify "AccessRights = AccessRights.FullAccess". You can find more information in the following guide: /api/guides/access_rights

Spotware
15 Dec 2014, 12:49

Please check the Journal tab. It contains detailed information.

Spotware
11 Dec 2014, 12:16

The issue will be fixed in next version of cTrader / cAlgo.

Thank you for reporting the issue and providing minimal cBot to reproduce it.

Spotware
10 Dec 2014, 11:55 ( Updated at: 21 Dec 2023, 09:20 )

Hello,

It is not possible to zoom in to view the pips. However, changing the theme color of the platform might help. You can do this by clicking the switch theme button (see screenshot).

Hope this helped.

Regards

Spotware
10 Dec 2014, 09:52

Hello,

This bug has been fixed and you are now able to trade micro lots once again.

Regards

Spotware
09 Dec 2014, 12:59

Range bars are not available yet.

Spotware
09 Dec 2014, 12:58

This feature is not available yet.

Spotware
09 Dec 2014, 12:57 ( Updated at: 21 Dec 2023, 09:20 )

RE:

salr22 said:

 

No data !!!, it is take long time to show candles in chart !!!

Our team is looking into this matter.

Regards

Spotware
09 Dec 2014, 12:57

RE:

salr22 said:

 

What about history data, is Ctrader save it in computer or download it ?

After the initial load, history data is saved on your computer. You can find the related files in the AppData/Roaming/ directory.

Spotware
09 Dec 2014, 09:48

Dear Trader,

Please contact your broker regarding this issue.

Spotware
09 Dec 2014, 09:38

Dear Trader,

Thank you for your suggestion, we will consider it.

Spotware
08 Dec 2014, 16:32

We didn't update cAlgo that time. We can recommend you to contact one of cAlgo Consultants.

Spotware
08 Dec 2014, 16:01

Hello,

Currently this is supported on the mobile application, but not on the mobile web version of the platform.

However, this will be implemented in the future.

Regards

Spotware
08 Dec 2014, 14:54

Hello,

Currently we do not support such functionality in cTrader.

However, we will consider implementing this in the future.

Regards

Spotware
08 Dec 2014, 11:09

Hello,

The calculation of Pivot Points is based on the formulas mentioned in this article:

http://en.wikipedia.org/wiki/Pivot_point_%28stock_market%29

Regards

Spotware
05 Dec 2014, 17:43

Currently there is no such plans, but we will consider you suggestion. Thank you for your feedback.

Spotware
05 Dec 2014, 14:51

Hello,

Do you have any additional plugins running in chrome?

Please try opening cTrader in incognito window and see if that makes any difference.

Spotware
05 Dec 2014, 11:36

“cTrader’s new stop-out method protects trader margins and increases the lifespan of a trader’s balance. The standard process, and the one we had been using up until now, is to liquidate positions once stop-out levels are reached starting with the most unprofitable position. Unfortunately this method works in favor of market-making brokers and against traders at risk of having their balance wiped out. 
Our new stop-out algorithm closes positions in descending order of margin used, so that as each position is closed, traders have a better chance at securing what they can from their remaining deals. Stop-outs are never a pleasant occurrence for the trader, but the least we can do is ensure they have maximum chances of recovery.