roan.is
18 Feb 2022, 16:45 ( Updated at: 21 Dec 2023, 09:22 )

RE:

Hi Panagiotis, 

Thank you for your reply. Here is a screenshot of my two screens open that I use (It is a double screen screenshot side by side). Only the cTrader web page crashes. I have had this arrangement and the same cTrader configuration for months and there has been no issues until the 4.2 update. I am using Chrome. Interestingly, I have checked on my laptop if the cTrader webpage crashes there aswell, but it does not. Only on the desktop. I have deleted all cache. I have turned off all Chrome extensions. I have updated Windows and Chrome. But the cTrader web page is still crashing on the desk top. I look forward to hearing from you asap because I am not able to trade when the page randomly crashes. Thank you.

PanagiotisCharalampous said:

Hi roan.is,

Can you please also send us a screenshot before the crash so that we can see your platform's configuration?

Best Regards,

Panagiotis 

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roan.is
01 Feb 2021, 11:59

RE:

PanagiotisCharalampous said:

Hi Roan,

I did not receive anything yet but I just noticed there was a typo in the email address. I typed .om instead of .com. Can you please confirm it was sent to community@spotware.com? You can also try sending it to me using Telegram.

Best Regards,

Panagiotis 

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Hi Panagiotis,

I sent it to .com so you should receive it. Have you checked your spam. The video attachment is 9.3MB. Maybe it's too big to get through? I will try to send through Telegram. 

Thanks and kind regards,

Roan

roan.is
01 Feb 2021, 11:39

RE:

PanagiotisCharalampous said:

Hi Roan,

I did not receive it, can you please send it again?

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis,

I have resent the email and video. Please let me know if you have received it. 

Thanks and kind regards,

Roan

roan.is
01 Feb 2021, 10:33

RE:

PanagiotisCharalampous said:

Hi Roan,

Please send us the video at community@spotware.om

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis,

I already sent the video to community@spotware.com on Thursday 28th Jan. Please confirm you have received it and please advise me when the problems will be solved. 

Thanks and kind regards,

Roan

roan.is
28 Jan 2021, 13:33

RE: RE:

swapd0 said:

I've the same problem with my iMac(late 2012) with 16Gb, it's very very slow although it doesn't crash. I have a win10 into a virtual box and both runs about the same speed. very very slow.

I have tried to run cTrader web version into Chrome and Safari.

Yep, something is wrong. Mine is not crashing anymore it just freezes for a long long time and there is a huge lag in doing any action.

roan.is
28 Jan 2021, 11:19

RE:

PanagiotisCharalampous said:

Hi roan.is,

Can you record a video demonstrating this behavior and send it to us?

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis, 

Thank you for your reply. Yes, no problem. I will make a short video. Where should I send the video? Is there an email address?

Thanks and best regards, 

Roan