PanagiotisCharalampous
17 Apr 2018, 09:56

Hi yearn2012,

As I mentioned above, I need the complete indicator source code in order to help you.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 16:31

Hi Vontogr,

I am sorry that your problem was not handled as it should, when it should have been handled. I contacted the product team and we are investigating if the problem has been resolved in cTrader 3.0 Beta.  However, as you said, this happened a long time ago therefore I cannot comment on how something was handled when me and many of my colleagues were not in charge of this, as I am not aware of the circumstances back then. On the contrary, I need to highlight the fact that Spotware's management team has recognized that improvement was needed in our communication with the community, therefore it proceeded with the necessary changes and built the appropriate team, structure and procedures so that your feedback is considered in the best possible way.

As far as I am concerned, since the day that I am acting as the Head of Community Management, I always take all comments seriously and place all my effort in resolving your queries as fast as possible, while being your advocate inside the company. I reply to all your questions, I investigate any issues reported and pass all suggestions to the relevant product teams. I believe that many other community members can confirm that this is happening consistently over the last year. If I have missed some of them or if I have not put the appropriate attention to any of your feedback, I assure you this was not intentional.  Concluding, I would like to reassure you and all members of this community that we are committed in continuous improvement in all levels and I am strongly convinced that this is evident in the way our products and services evolve.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 15:33

Hi Paul,

This has been fixed in the latest cTrader Beta 3.0 update. Give it a try and let me know.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 12:16

Hi Vontogr,

Thanks for your feedback, it is really vaulable. We will be soon releasing cTrader Copy. cTrader Copy will introduce major changes in the way mirroring is taking place so maybe you would like to give it a try.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 12:09

Hi Vontogr,

I will pass your suggestion to the product team. I will keep you posted.

Best Regards

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 12:06

Hi megha,

The redirect uri should be your application's uri, not Spotware's website. 

Please fix that and let me know if it works.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 11:58

Hi megha,

Your Connect API application is not activated. I have sent you an email three days ago but you have not replied to me yet. Please reply to my email so that we can proceed with the activation.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 11:55

Hi mrwillianto.li,

Thanks for posting in our forum. If you check your Volumes you will see that no Live account is mirroring you. Commissions are paid only by Live accounts, therefore you should not expect any commissions.

Vontogr,

When a demo account is mirroring another account then it cannot become a strategy provider at the same time. Therefore what you describe cannot be achieved, at least with the help of cMirror technology.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 11:38

Hi yearn2012,

The correct syntax is the following

Result = Indicators.GetIndicator<CS>(series5,0);

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 11:33

Dear Trader,

We are intending to provide a solution for this issue however the development and release is still not planned. It is a feature that has more complications and dependencies than it seems therefore there is some delay in delivering this feature. We will keep you updated.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 11:20

Hi yearn2012,

We cannot see how you calculate Result_Pt. Therefore we cannot advise. If you wish, please post the complete code so that we can reproduce and provide an explanation.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 11:15

Hi Vitali,

We will have this in version 3.01. We already have this feature on internal releases and we are testing it.

Best Regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2018, 10:09

Hi tinker.this,

At this moment, there is no such option. We can consider it for a future release.

Best Regards,

Panagiotis

PanagiotisCharalampous
13 Apr 2018, 11:41

Hi Paul,

Remove the slash from the file name and it will work properly.

Best Regards,

Panagiotis

PanagiotisCharalampous
13 Apr 2018, 11:38

Hi Paul,

Thanks for noticing this. I will forward to cAlgo team to check it.

Best Regards,

Panagiotis

PanagiotisCharalampous
12 Apr 2018, 16:11

Hi,

No this is not possible. You could consider using text to display the price in the chart instead.

Let me know if this helps,

Best Regards,

Panagiotis

PanagiotisCharalampous
12 Apr 2018, 15:46

Ηι megha,

You can use Connect API.

Best Regards

Panagiotis

PanagiotisCharalampous
12 Apr 2018, 15:13 ( Updated at: 12 Apr 2018, 15:45 )

Hi megha,

Account type information is not provided via FIX API.

Best Regards,

Panagiotis

PanagiotisCharalampous
12 Apr 2018, 14:17

Hi travkinsm1,

If you are asking how to add a new comment in an existing discussion, you can do this by clicking the Reply button in the bottom of each thread.

Best Regards,

Panagiotis

PanagiotisCharalampous
12 Apr 2018, 14:12

Dear Trader,

This is a C# exception. You can read more here.

Best Regards,

Panagiotis