PanagiotisCharalampous
12 Dec 2018, 11:07

Hi arron3@gmail.com,

Thanks for posting in our forum. You can find all open positions in Positions collection and all pending orders in PendingOrders collection.

Best Regards,

Panagiotis

PanagiotisCharalampous
12 Dec 2018, 10:50

Hi Henry,

They should be but please check as well and let us know.

Best Regards,

Panagiotis

PanagiotisCharalampous
12 Dec 2018, 10:48

Hi fxwisdom1@gmail.com,

Which broker do you use? I cannot reproduce this behavior on Spotware cTrader Beta.

Best Regards,

Panagiotis

PanagiotisCharalampous
12 Dec 2018, 10:27

Hi fxwisdom1@gmail.com,

Period separators for D1 timeframe are set on each month change. What you see is probably the grid. Can you try changing you grid color?

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 17:50

Ηi sean.n.long,

We managed to reproduce the problem and we will fix it in the next update.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 15:17

Hi netread2004,

Ask price 1.26184 is provided by entry with ID 156430417. 35=X has no instruction to delete entry id 156430417. In instructs you to delete only 156430419 and 156430416. Why do you delete it?

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 13:52

Hi Anghenly,

We have released an update today that should fix the issue we discovered during our TeamViewer session.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 12:16

Hi dmn,

Thanks, we received and we are checking.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 12:14

Hi Eduardo, 

Thanks for the clarifications. Now I understand what the issue is. You do not see any mirroring options because they appear only after you start mirroring a strategy. Based on the first screenshot you sent your live accounts are not mirroring any strategy yet, at least in cMirror. If you have started copying a strategy in cTrader Copy then you need to use cTrader Copy to change the copying settings or stop copying. 

PS: You can stop providing the strategy from your live account.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 11:02

Hi netread2004,

I do not see the 35=W message which should have been the full snapshot. 35=X is just additions and deletions on the full snapshot so it doesn't give the full picture.

Best Regards,

Panagiotis 

PanagiotisCharalampous
11 Dec 2018, 10:51

Hi irmscher9,

Thanks we will check this.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 10:50

Hi dmn,

Can you send in at community@spotware.com. You can use WeTransfer to send it.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 10:47

Hi Mario,

I am not sure what are you trying to check. Can you please elaborate?

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 10:41

Hi tgjobscv,

You can seek for professional assistance by positng a Job or contacting a Consultant.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 10:34

Hi eirik_1993,

1) You cannot replace the build in Volume bars. In this case, the separate window is the only applicable way to display this indicator.

2) The Risk/Reward tool is actually a cBot therefore you should find it in your cBots section.

Best Regards,

Panagiotis

PanagiotisCharalampous
11 Dec 2018, 10:27

Hi Mario,

Check HasTrailingStopLoss. 

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Dec 2018, 17:41

Hi irmscher9,

Can you tell me the symbol and the account type (demo/live)? I checked on Demo and EURUSD tick data and goes back to 2014.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Dec 2018, 17:12

Hi netread2004,

At the moment only incremental refresh is supported therefore you will receive a 35=W at the begining and 35=X afterwards. You need to check your update procedure and make sure it is correctly implemented.

Best Regards,

Panagiotis 

PanagiotisCharalampous
10 Dec 2018, 17:02

Hi Mountain,

Unfortunately I cannot build this cBot since it references indicators that are missing. Please send the cBot and the images at community@spotware.com.

Best Regards,

Panagiotis

PanagiotisCharalampous
10 Dec 2018, 15:05

Dear ctid762280,

Thank you for posting in our forum. Currently there is no link between watchlists and charts.

Best Regards,

Panagiotis