PanagiotisCharalampous
16 Jun 2020, 10:07

Hi Yuval,

We do not plan to change this behavior at the moment. The points you raised will not be solved if we load the bars instead of you. It will still take time to load and you will still need to recalculate as you don't know at which point the reconnection takes place and how many bars were missed in the meanwhile. 

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 09:59

Hi Yuval,

Market orders are not pending. They are sent immediately to the LP. The time gets to be filled is measured in ms.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 09:57

Hi olddirtypipster,

It seems you have a space in tag 56. Can you remove it and try again?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 09:52

Hi Yuval,

You can subscribe to the Bars.Reloaded event.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 09:48

Hi applez,

Can we arrange a TeamViewer session so that our QA team checks this on your computer? If yes, then please email me at community@spotware.com to arrange this.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 09:46

Hi Yuval,

Yes we did. This can happen when cTrader is disconnected and reconnected. In this case Bars are reloaded. You will need to write some code to anticipate for such cases and load more bars if necessary.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:44

Hi olddirtypipster,

Can you still reproduce this issue or was it something temporary? If yes, can you confirm that your credentials are correct?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:37

Hi dynamites,

Please send us some troubleshooting information (Tap seven times on the application logo inside the main menu) the next time this happens.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:35

Hi Al1nuX,

You can post your suggestion in the Suggestions section. In the meanwhile, you can consider disabling Single-Tap option in Settings > Quick Trade to avoid such issues.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:30

Hi tgjobscv,

We cannot reproduce such a behavior. To investigate further please provide the information we requested above.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:28

Hi pvandenberg99,

This usually happens when your strategy provider account receives a deposit or makes a withdrawal. In this case your positions are readjusted to the new equity to equity ratio.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:26

Hi Yuval,

No it cannot.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:23

Hi Vitore,

Thanks for reporting this issue. Is it possible to record a short video that will allow us to see the problem as well as the steps you follow to reproduce it?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:21

Hi MZen,

I cound not reproduce such a problem. Do you have any specific steps to reproduce this?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Jun 2020, 08:12

Hi applez,

Can you please confirm that you followed all the steps of the clean installation process including deleting %USERPROFILE%\AppData\Local\Apps\2.0 folder?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 16:45

Hi applez,

Did you try a clean installation?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 16:08

Hi Mario,

You can just override the file every time you are writing a new value. You can use File.WriteAllText() to do so.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 15:59

Hi Ilia,

You seem to be looking for the order book which is essentially the Depth of Market. I don't know what are we looking at on the left but if you are showing the latest trades on the futures exchange, there is no such thing in OTC markets.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 14:09

Hi alexandermasonam303,

It is not clear if you refer to cTrader Desktop or cTrader Mobile. Can you please clarify? From your description, it seems to be a network issue and not an app issue.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Jun 2020, 13:58

Hi Ilia,

I still do not understand what do you mean. It seems you are translating from another language but the terms do not make sense in English.

Best Regards,

Panagiotis 

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