Replies

PanagiotisCharalampous
08 Oct 2024, 10:46

RE: RE: "TechnicalError" when trying to cancel a pending order

kyosuke said: 

PanagiotisCharalampous said: 

Hi there,

Please contact your broker regarding execution issues.

Best regards,

Panagiotis

Hi, I've already submitted the problem to the borker (IC Markets) which redirected me to you because they said “The error does not provide more details in order to investigate further from our side”.

There not much information for us either. If you can share your source code and steps to reproduce this issue, we are happy to have a look


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:39

RE: RE: Traders should have access to real VOLUME: sum of all transactions value in a certain time

AiphaSolutions said: 

Hello, how is it possible for this indicator to show volume, is it also only based on tick-vol ? https://ctrader.com/algos/indicators/show/4379/

 

PanagiotisChar said: 

Hi there,

It's pretty useless and even misleading data, imo. What we all traders need is real volume, sum of all transactions value in a certain time.

As Spotware is in the centre of all trades, it has real volume data.

cTrader is not the centre of all trades. It just streams price feeds from liquidity providers. There is no such info available in OTC markets.

Aieden Technologies

Need help? Join us on Telegram

Need premium support? Trade with us


 

 

I don't know what the indicator does but probably yes


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:36

Hi there,

I select allow and nothing happens.
 

What do you expect to happen? Did you try clicking on the buttons after you pressed “Allow”?

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:17

RE: RE: RE: RE: RE: RE: RE: RE: Updated email address

gravytrain17 said: 

Thanks, I've sent them to that email address.

Please let me know if you require anything else.

 

Kind regards,

 

Dean

 

Hi Dean, 

We have responded to your email.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:13

Hi there,

We do not have any plans to upgrade to .Net 8.0 at the moment.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:12

Hi there,

Check the video below


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:08

RE: RE: Profile Information Visitiliby

mheianna.trader said: 

PanagiotisCharalampous said: 

Hi there,

It's possible if the trader provides you with an investor link

Best regards,

Panagiotis

Thanks for your response Panagiotis!

To restrict if my account is public, should I set my “Profile Information Visibility” in ctrader`s profile?

 

Regards

Yes you should do that


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:07

Hi there,

Please provide more information about your issue. Where can we see this happening? Can you record a video demonstrating this behavior?

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
08 Oct 2024, 05:05

Hi there,

Please contact your broker regarding execution issues.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
07 Oct 2024, 06:12

Hi there,

It's possible if the trader provides you with an investor link

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
07 Oct 2024, 06:08

Hi there,

It's a known issue and will be fixed in an upcoming update.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
07 Oct 2024, 06:07

Hi there,

Please contact your broker regarding this issue.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
07 Oct 2024, 06:06

RE: RE: RE: Cloud server not executing

vince.stans said: 

vince.stans said: 

PanagiotisCharalampous said: 

Hi there,

We didn't have any similar reports. Did you try debugging your cBot i.e. adding logs and understand what happens after this first week? Did you try comparing by executing using your own VPS? Is there a difference in execution?

Best regards,

Panagiotis

Hi Panagiotis,

Thanks for the advise. I will add in logs and run the bots simultaneously on my own VPS and the cloud server to understand the issues. Once I spot a discrepancy I will let you know. 

I did a check with backtesting, and the bot definitely misses trades. One position from last week was not taken and closed, and another one at the end of the week was not opened. See the screenshot of the trades that were taken in the backtest, but not with my bot running. 

Unfortunately I cannot help you with such information. You need to follow my advise in my previous post. Add logs to your cBot to understand what happens in real time execution. Also compare it with execution on a VPS


@PanagiotisCharalampous

PanagiotisCharalampous
07 Oct 2024, 05:59

Hi there,

Max drawdown is measured from max equity, not from starting balance.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
07 Oct 2024, 05:56

Hi there,

It's a bug.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
07 Oct 2024, 05:45

Hi there,

The reason is that cTrader used to use ClickOnce for installation. The default path for installation of ClickOnce applications is C:\Users\[User]\AppData\ for security reasons. So if Microsoft, the developer of the OS and ClickOnce does not see a problem with installing applications in that folder, I don't see either.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Oct 2024, 06:39

Hi there,

We do not respond to suggestions as there is no question to answer. The teams review them and take into consideration the popular ones. Unfortunately we cannot engage into a discussion for every user's idea since most of them are either not very popular or are just personal requests, some of them conflict with our vision of the platform, some are conflicting with what other users want and some are really bad ideas.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Oct 2024, 06:38

Hi there,

We do not respond to suggestions as there is no question to answer. The teams review them and take into consideration the popular ones. Unfortunately we cannot engage into a discussion for every user's idea since most of them are either not very popular or are just personal requests, some of them conflict with our vision of the platform, some are conflicting with what other users want and some are really bad ideas.

Best regards,

Panagiotis


@PanagiotisCharalampous

PanagiotisCharalampous
05 Oct 2024, 06:33

RE: [Suggestion 5][Place cTrader Executable in Program Files]

R0bot said: 

PanagiotisCharalampous said: 

Before answering your question, can you please provide a practical example of a problem you face with the existing structure?

Currently, I haven't encountered any issues with the cTrader Desktop executable file being located in AppData

I believe in preventing potential problems rather than only reacting when an issue arises. 

By storing critical files like the executable in Program Files, I think it adds an extra layer of protection and reduces the likelihood of unauthorized modifications, ensuring greater stability and security for the application in the long term.

Can you think of such a potential problem? Because I cannot think of any. The team will not proceed to any modifications without a solid reason.


@PanagiotisCharalampous

PanagiotisCharalampous
05 Oct 2024, 06:21

Hi there,

It is not possible to get the values from the chart indicator. You would need to create the indicator inside your cBot instead.

Best regards,

Panagiotis


@PanagiotisCharalampous