PanagiotisCharalampous
30 Oct 2024, 06:22

Hi there, 

Drawing objects snap to prices automatically. Just drag the dots on the drawing objects near the price you want and it will snap to it

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 16:25

RE: RE: Emails not coming through or coming through too slowly / Webhooks?

alshdavid said: 

PanagiotisCharalampous said: 

Hi there,

Emails come immediately in my case, neither we have any other complaints regarding this. So most probably this is an issue with your email rather than the platform. If we receive more complaints, we will investigate further.

Best regards,

Panagiotis

Thanks! Unfortunately my original plan was to use the emails as a push event and data source for journaling however the emails themselves don't contain the right information for this.

I'm currently exploring using the open api capabilities for pulling historical data. Does the API support webhooks for order actions or is it only available via websocket? 

Webhooks are ideal because I can use serverless handlers to process my trade data and put it into an SQL database to be queried/visualized later.

If it's only websockets, I'd be better off polling the open api endpoints every minute or something - or find some alternative trigger for pulling historical data

 

Hi there,

Web hooks are not available at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 16:24

Hi there,

Open API is an API based on TCP and protocol buffers. REST API endpoints are not available at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 16:22

RE: cTrader.Automate. Host.Dispatcher. Exceptions.AutomateDispatcherUnhandledException' was thrown.

Salileh said: 

Dear sirs,

Thank you for your reply and I just followed your instructions and submitted my technical issue from ctrader platform.

 

Best regards

Salileh

Hi Salileh,

We checked your troubleshooting and it seems that your broker does not have historical data for XAUEUR which is necessary for the conversion. Please provide us with the following information to reproduce this issue

1. Your cBot code
2. Backtesting dates and parameters
3. Your broker
4. Your account's currency.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 08:50

Hi martins,

All new features delivered in cTrader Algo are supported for .Net 6.0 only. We do not test them for .Net framework. So it is suggested that you use .Net 6.0.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 07:08

Hi there,

This is not possible for cTrader for Mac at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 07:01

Hi there,

Advanced Take Profit is not available on cTrader for Mac at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:51

Hi there,

Can you be more specific regarding what is not working?

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:50

Hi there,

Here is the contact us link

https://www.spotware.com/contact-us

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:50

Hi there,

Here is the contact us link

https://www.spotware.com/contact-us

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:49

Hi there,

There is no way get this information via the API. The angle is calculated based on the screen's pixels

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:47

Hi there, 

Check the symbol's leverage through the active symbol panel, it's probably lower.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:43

Hi there,

Emails come immediately in my case, neither we have any other complaints regarding this. So most probably this is an issue with your email rather than the platform. If we receive more complaints, we will investigate further.

Best regards,

Panagiotis

PanagiotisCharalampous
29 Oct 2024, 06:40

RE: RE: share object on charts

StuFX said: 

PanagiotisCharalampous said: 

Hi n.h.k.maz,

Thanks for posting on our forum. There are several ways to achieve this

1. You can use this handy Sync Objects tool.
2. You can copy and paste drawings between two charts(Ctrl+C, Ctrl+V).
3. You can duplicate charts (Right click on chart > Duplicate)

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

Hi Can this be used to copy all drawings from one symbol to another ? I have version 4.9.2 and have tried to copy all drawings from Eur/Usd to GBP/USD.I ask as I have quite a lot of lines and the labels I give apply to all my symbols, so then I would only need to edit the price line value for each symbol but would not need to type out the line descriptions for each chart ? I'm sure I was able to do this on older versions ? Thank you

Yes you can copy/paste drawings between charts of different symbols

PanagiotisCharalampous
27 Oct 2024, 05:35

Dear trader,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

PanagiotisCharalampous
27 Oct 2024, 05:34

Hi there,

You can program a cBot to do this for you.

Best regards,

Panagiotis

PanagiotisCharalampous
27 Oct 2024, 05:31

Hi there, 

There is no such option at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
27 Oct 2024, 05:30

Hi there,

It sounds like spread but you need to check this with your broker.

Best regards,

Panagiotis

PanagiotisCharalampous
26 Oct 2024, 05:52

Hi there,

You can already to this using Advanced Protection.

Best regards,

Panagiotis

PanagiotisCharalampous
26 Oct 2024, 05:51

Hi there,

Which broker is this?

Best regards,

Panagiotis