PanagiotisCharalampous
25 Feb 2021, 09:25

Hi TurtleFX,

Recently we have announced a new way of paying fees to providers. You can find the announcement here.

Quoting from the announcement

The Volume Fee is deposited to the Strategy Provider account along with other types of Fee, unlike previously, when the Volume Fee was deposited at the end of the day.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
25 Feb 2021, 09:21

Hi ctid3179522,

Can you share the cBot code?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
25 Feb 2021, 08:23

Hi ChannelTrader,

To help you solve it, you need to help me reproduce it. So I need the following

1) The complete cBot code

2) cBot parameters

3) Backtesting dates and the date that this happens.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 16:58

Hi zaquery,

That is not possible unfortunately.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 16:50

Hi ChannelTrader,

It seems correct to me. Can you help us reproduce this behavior?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 14:54 ( Updated at: 21 Dec 2023, 09:22 )

Hi zaquery,

If you right click on the History grid header, you will be able to select the columns you want to see. See below

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 14:07

Hi prosteel1,

Since the convention is different, any comparison will not make sense. I will have to discuss this with the product team if they are willing to change the convention or if there is a reason that would not allow this to be changed.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 11:11

Hi xabbu,

I am not sure what are you trying to address here. If the callback has not been called, then the operation is not executed yet. If you need to make decisions after the trade has been executed, then don't make then unless the callback has been called.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 10:49

Hi SmallStep,

A broker's accounts are only accessible through the broker's cTrader. You cannot access a broker's accounts using another broker's cTrader.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 10:47

Hi xabbu,

You can use a callback if you want to be notified when an order has been executed. See below

public TradeOperation ExecuteMarketOrderAsync(TradeType tradeType, string symbolName, double volume, [optional] Action callback)

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 10:43

Hi Daniele,

It seems that the broker has disabled trading for your account. Please contact your broker.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 10:10

Hi Daniele,

Can we also have your broker and account number?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 08:19

Hi email.roshanw,

You need to provide more information in order to investigate further. Please share some screenshots of what are you looking at.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
24 Feb 2021, 08:13

RE: Mac

giorgiofrattolillo said:

Hi, 

Is there any update on this? Ive just bought a macbook thinking it would be standard to have cTrader as a platform as it is on my windows PC. I should have checked! However it would be great to know if one is going to be coming out in the near future? 

Giorgio

Hi Giorgio,

We do not plan to offer cTrader for Mac at the moment.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
23 Feb 2021, 16:15

Hi claye.weight,

Stop limit orders are not executed in the case slippage exceeds the range you set for the order. You can see the history of your orders in History -> Done Orders. You can contact your broker for more information about the reason your orders have not been executed.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
23 Feb 2021, 10:44

Hi hiennguyen108,

In this case you need to contact your broker.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
23 Feb 2021, 08:48

Hi s1.dasher1,

When the stop loss for your account is reached, then all positions of your copying account will be closed automatically.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
23 Feb 2021, 08:46

Hi hiennguyen108,

Just go to Settings > Properties, choose your Leverage and click apply.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
23 Feb 2021, 08:42

Hi JeanPaul,

No unfortunately that is not possible.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
23 Feb 2021, 08:41

Hi jackhpfilerrowson,

Can you share your source code and explain to us how to reproduce this behavior?

Best Regards,

Panagiotis 

Join us on Telegram