PanagiotisCharalampous
11 Feb 2022, 08:17

Hi xplod_ex,

Is it possible to record a video demonstrating this behavior so that we can isolate the steps you are following and try to reproduce it?

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Panagiotis 

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PanagiotisCharalampous
10 Feb 2022, 10:53

Hi Andrea,

As per the above conversation, we will need more information. Can you provide it to us? Is it possible to get the Journal so that we can see what actually happened?

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Panagiotis 

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PanagiotisCharalampous
10 Feb 2022, 07:41

Hi CTGood,

No the platform does not provide this information.

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Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 15:33

Hi Peter,

You should check the Transactions tab of the account you are receiving the fees.

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Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 14:58

Hi Peter,

You should be able to see this information in your Transactions tab.

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Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 08:14

Hi Futuresmo,

No this is not possible.

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Panagiotis 

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PanagiotisCharalampous
09 Feb 2022, 08:13

Dear PHENIXA,

Are you running any custom cBots or indicators on your cTrader?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
08 Feb 2022, 15:54

Hi Johannes,

You can always set your bar's color to transparent.

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Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 13:03

Hi yarcman,

Can you send us some troubleshooting information? To do so, tap seven times on the logo inside the application's main menu.

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Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 12:22

Hi yarcman,

Can you please advise your broker and your OS?

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Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 08:22

Hi xplod_ex,

Is it possible to record a video so that we can see what you are looking at?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 08:20

Hi mr.aleksandrs,

It would be better to post your suggestions in the Suggestions section.

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Panagiotis 

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PanagiotisCharalampous
07 Feb 2022, 08:19

Hi CTGood,

You can find a lot of articles about the Center of Gravity indicator on Google.

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Panagiotis 

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PanagiotisCharalampous
04 Feb 2022, 08:21

Hi mr22cx,

Please send them to community@spotware.com

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Panagiotis 

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PanagiotisCharalampous
03 Feb 2022, 15:36

Hi teunjm12,

Please check this link. If you can see something, it means your firewall is blocking cTrader communication. 

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Panagiotis 

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PanagiotisCharalampous
03 Feb 2022, 14:57

Hi teunjm12,

Can you please share with us some troubleshooting info when this happens? Press Ctrl+Alt+Shift+T, paste the link to this discussion in the textbox that will appear and press submit.

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Panagiotis 

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PanagiotisCharalampous
03 Feb 2022, 14:55

Hi mr22cx,

We are not aware of any issues. Can you share more information please?

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Panagiotis 

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PanagiotisCharalampous
03 Feb 2022, 08:14

Hi Alessandro,

There is a known issue with iOS notifications for some IC Markers accounts. Our product team is working on a solution at the moment.

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Panagiotis 

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PanagiotisCharalampous
03 Feb 2022, 08:12

Hi there, 

Please post your questions in the relevant section.

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Panagiotis 

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PanagiotisCharalampous
02 Feb 2022, 15:42

Hi there,

No I don't. If you are their client, talk to their support.

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Panagiotis 

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