PanagiotisCharalampous
24 Nov 2023, 06:37

Reply to: FF not working properly with renko

Hi there,

There is no ETA for this at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
23 Nov 2023, 07:01 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: Reply to: Total ROI and Monthly ROI is incorrect

bru.bartalotte said: 

PanagiotisCharalampous said: 

Hi there,

It seems you have made deposits as well while in drawdown which explains the negative profit.

Best regards,

How does a withdrawal and deposit explain a loss of -46%, if withdrawal and deposit are not losses?

 That's what I said, at no point did I lose -46% of my account, that's why I'm trying to correct this result.

 Generally the results are similar to Myfxbook and you can see that this month the difference was huge and all because there were withdrawals and deposits?

Hi there,

Because a deposit can hide a loss. Deposits and withdrawals are not considered when calculating ROI. You can read how ROI is calculated here

https://help.ctrader.com/ctrader-copy/roi-calculation/

PanagiotisCharalampous
22 Nov 2023, 14:15

RE: RE: Can't route request (again)

mr.Gekko said: 

PanagiotisCharalampous said: 

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

It works. Thank you. Is there a way to figure thisone out myself?

The cTrader application shows incorrect values, but I was wondering if the correct connection data can be found somewhere else.

Unfortunately no, we are looking at the issue

PanagiotisCharalampous
22 Nov 2023, 14:15

RE: RE: Can't route request (again)

mr.Gekko said: 

PanagiotisCharalampous said: 

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

It works. Thank you. Is there a way to figure thisone out myself?

The cTrader application shows incorrect values, but I was wondering if the correct connection data can be found somewhere else.

Unfortunately no, we are looking at the issue

PanagiotisCharalampous
22 Nov 2023, 12:53 ( Updated at: 21 Dec 2023, 09:23 )

Reply to: Total ROI and Monthly ROI is incorrect

Hi there,

It seems you have made deposits as well while in drawdown which explains the negative profit.

Best regards,

PanagiotisCharalampous
22 Nov 2023, 12:51

Reply to: Can't route request (again)

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

PanagiotisCharalampous
22 Nov 2023, 12:51

Reply to: Can't route request (again)

Hi there,

Please try live.tools4b.1001580

Best regards,

Panagiotis

PanagiotisCharalampous
22 Nov 2023, 09:49

Reply to: Total ROI and Monthly ROI is incorrect

Hi there,

Can you explain to us why you thing the ROI is wrong? Please note that myfxbook.com is showing account growth and not ROI. These two metrics are not the same

Best regards,

Panagiotis

PanagiotisCharalampous
22 Nov 2023, 09:39 ( Updated at: 21 Dec 2023, 09:23 )

Reply to: How to use WPF sample project to connect

Hi there,

When you run the project from Visual Studio, it will ask you to provide this information.

Provide it and you can proceed

Best regards,

PanagiotisCharalampous
21 Nov 2023, 14:01

Reply to: Server Error when trying to get new access token

Hi there,

Thanks for reporting this issue. Our team is investigating.

Best regards,

Panagiotis

PanagiotisCharalampous
21 Nov 2023, 13:46

Reply to: No options for price alerts on shared account

Hi there,

Can you please provide exact steps how to reproduce the issues you are facing?

Best regards,

Panagiotis

PanagiotisCharalampous
21 Nov 2023, 13:45

Reply to: Spotware Demo Account 1:500 Insufficient Funds

What is the size of the position you are trying to open and what is the free margin? If you share some screenshots with the position size, the free margin, the margin level and any other useful information then it would be easier to understand what you are doing

PanagiotisCharalampous
20 Nov 2023, 10:01

Reply to: chart objects not drawing

Hi there,

We managed to reproduce the problem and it will be solved in an upcoming release of cTrader Desktop.

Best regards,

Panagiotis

PanagiotisCharalampous
20 Nov 2023, 07:31

Reply to: FIX API PASSWORD ISSUE

Hi there,

Do you still have this issue? If yes, please share the proxy you use as well the exact message you sent and receive with timestamp

Best regards,

Panagiotis

PanagiotisCharalampous
20 Nov 2023, 07:28 ( Updated at: 20 Nov 2023, 07:29 )

RE: RE: Modify pending orders according to % of balance

vinicius00_com said: 

PanagiotisCharalampous said: 

Hi there,

Your trading volume can be set in steps. So rounding up or down is unavoidable.

Best regards,

Panagiotis

Hi Panagiotis,

Thanks for the feedback first of all, I'm struggling to find a way to automise this.

Is there a simple way where I can modify the volume on all my pending orders to 0.25% of my account balance?

Best Regards,

Vinicius

Hi there,

Check NormalizeVolumeInUnits method

PanagiotisCharalampous
20 Nov 2023, 07:25

Reply to: Problème techniques et Suggestions

Hi Marc

- Very frequent disconnection/reconnection on the various servers (I should point out that I have fiber optics). The average latency is 18ms/2ms, but this varies very erratically, sometimes as much as 50ms/10ms. Tests carried out on Chrome/Opera/Firefox/Brave browsers.
- Frequent freezes.
- CPU running abnormally at 60-75% when even a single indicator is set up on a graph. This is not the case with drawings, for example. Even when indicators are removed, freezes still occur. It's not normal for an AppWeb to demand so many resources...

 Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

PanagiotisCharalampous
20 Nov 2023, 07:17

Reply to: API not working - not able to fetch any trades on any accounts - no response from email!!

Hi there,

I have responded to your email.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Nov 2023, 06:21

Reply to: stopLoss not applied on LIMIT Order

Hi,

It does not sent a specific report, you need to check the STOP_LOSS_TAKE_PROFIT event and if not set, act accordingly.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Nov 2023, 06:17

Reply to: Backtesting | Corrupted data?

Hi there,

It's a known issue and will be solved in an upcoming update. Try giving full access to your cBot and restart your computer.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Nov 2023, 06:08

Reply to: Problem with Historical Data for accurate currency conversion on backtest.

Hi Lisa,

Please send it to community@ctrader.com

Best regards,

Panagiotis