PanagiotisCharalampous
19 Apr 2024, 05:29

Hi there,

Your question is not clear. What do you mean when you say display?

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 12:12

Hi there,

Just drag your chart to the left.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 11:50

RE: RE: RE: Ctrader app for FTMO and TopFX not working

Geek2France said: 

PanagiotisCharalampous said: 

VulcanTrader said: 

My app is not working after installing the Android OS update on my Pixel 8. Please advice. i don't see any update have these brokers been advised to add an update to the Play Store?

The update is only released for cTrader cross broker application at the moment. Use that one instead

Hello, when will you fix ctrader brokers version ?

Usually should we use ctrader broker version or cross-broker versions ? What are the differences ?

Hi there,

Cross broker version gets the updates first, broker versions follow. Otherwise, there are no significant differences between the applications.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 11:47

Hi there,

Please send us some troubleshooting info and quote the link to this discussion. Let us know when you have done it so that we can check.

Best Regards,

Panagiotis 

PanagiotisCharalampous
18 Apr 2024, 11:46

Hi there,

Can you please share some screenshots of what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 11:44

Hi there,

You have a logical problem here

                            if (bottomTime < topTime)
                                Print(Bars.OpenTimes[lastIndex] + ": Bottom first");
                            
                            if (topTime > bottomTime)
                                Print(Bars.OpenTimes[lastIndex] + ": Top first");

bottomTime < topTime and topTime > bottomTime are the same thing.

PanagiotisCharalampous
18 Apr 2024, 06:29

RE: RE: RE: cTrader "pip scale" constantly goes flukey, and nowhere near being correct

firemyst said: 

PanagiotisCharalampous said: 

firemyst said: 

Hello Team @Spotware / @PanagiotisCharalampous

Any further updates on a fix for this issue?

Thank you

Hi firemyst,

We had no luck reproducing this issue therefore we cannot fix it at the moment.

Best regards,

Panagiotis

It's still doing this as of today, April 17th with version 4.8.30.

Doesn't the @Spotware team want to remote desktop and/or something else to get to the bottom of it? It's OBVIOUSLY an issue since I can reproduce it and have provided several videos showing it happening and can still reproduce the issue at will.

It happens when I switch between saved templates on an indicie (like the NAS 100) with a broker that has a pip size set at 0.1 points instead of 1 point on that indicie. 

 

Hi firemyst,

We have noted your report but it is low priority since nobody else reported this. We will come back to you in case we need more information.

Best regards,

PanagiotisCharalampous
18 Apr 2024, 06:25

RE: Risk Reward Tool for PC/MAC

berkinozen said: 

Hello. First of all, I find the Risk/Reward tool you've added to the web platform very useful. However, I wish this tool could be integrated into both PC and Mac desktop applications as well. If this happens, many people in my circle will transfer their accounts to cTrader. I'm eagerly looking forward to the announcement of this development.

Hi there,

It will be added soon in all the rest of the applications.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 06:09

Hi there,

You should talk to your broker about this.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 06:08

RE: cTrader desktop isn't displaying a full chart worth of history when higher value Renko charts are selected

firemyst said: 

So no updates on this @Spotware?

Hi firemyst,

Which broker is this?

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 06:07

Hi there,

No this is not possible at the moment. It might be added in a future update.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 06:06

Hi there,

Can you explain why you think both are executed?

Best regards,

Panagiotis

PanagiotisCharalampous
18 Apr 2024, 06:00

RE: RE: Application not showing bots and indicators

caputojr said: 

PanagiotisCharalampous said: 

Hi there,

If the issue persists please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

 

Hi @Panagiotis,

Thank you for your prompt reply. I will submit as the issue is still here. Also, the app has been very slow this week which is annoying trading like that. 

• Indicators in new chart shifted not updated once you change the timeframe;
• Platform freezing;
• Sync drawings not working for all my windows;
• Unable to see indicators and bots (already mentioned);
• Platform closing for no reason;
• Orders not been placed as you click to button.

I have checked my connection and also opened MT5 to see if it is my computer but everything is running seamless.

 

Thank you

Thanks, let us know when you have done it so that we can check

PanagiotisCharalampous
18 Apr 2024, 05:58

Hi there,

It works fine for me. Check your Automate tab in case there is any useful information there.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Apr 2024, 06:04

RE: RE: Backtesting tab missing

deepnet44 said: 

PanagiotisCharalampous said: 

Hi there,

Backtesting is not available at the moment. It will be added in an upcoming update.

Best regards,

Panagiotis

Sounds good. What‘s the timing for the update?

We do not have an ETA at the moment

PanagiotisCharalampous
17 Apr 2024, 06:04

Hi there,

If the issue persists please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

PanagiotisCharalampous
17 Apr 2024, 06:02

Hi there,

The issue you are trying to describe is not very clear to me. Can you please share some screenshots or videos allowing us to see what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
17 Apr 2024, 05:59

Hi there,

You have not posted any code.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Apr 2024, 08:16

RE: RE: Heiken Ashi Candles

gbg561 said: 

firemyst said: 

Because that appears to be a custom indicator you are using… if you know how, you need to import them into your project or add them as a reference in Visual Studio.

Hi firemyst,

Thanks for your reply.

I am new to this, how would I import tem into my project?

Many thanks

Gary

Why do you need to use the custom indicator and not use the built in heikin ashi candles instead?

PanagiotisCharalampous
16 Apr 2024, 08:15

RE: platform tab is not visible on my screen

luctimmermans said: 

I have the same problem, Any solutions yet?

 

You need to provide more information about the problem. Please share a video/screenshots demonstrating what the issue is.

Best regards,

Panagiotis