PanagiotisCharalampous
12 Jun 2024, 09:01

Hi Eric,

This was implement after several user requests. If you have so much temporary data, it's probably because you are writing too much information in the logs. In this case, try to optimize your log usage.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 08:27

RE: RE: Issue Closing positions from an Indicator

jim.tollan said: 

PanagiotisCharalampous said: 

Hi Jim,

I tried this and works fine for me. Can you please provide more information demonstrating what you report e.g. screenshots, videos, logs etc?

Best regards,

Panagiotis

Sure, when I click (for example), the Green button to close the longs, I get the messagebox window poping up, which is as expected. However, the action on closing the Position(s) doesn't appear to be working.

Action trail:

Then:

 

The log reports the following error:

From previous experiences, this can sometimes indicate that an action is being attempted across different threads (UI and worker). I can't say for sure what this might be the issue or not. All I can say is that it's consistent across a number of different charts/forex pairs. Would be great to figure this out as it's part of a larger piece using this type of approach.

Thanks again

jim

btw - I'm using the Raw Trader version of the software, but the smae thing still occurs on v4.8.30

Hi Jim,

This option is only available in cTrader v5.0.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 08:24

Hi there,

Please use the topic below for suggestions.

https://ctrader.com/forum/suggestions

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 06:23

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

PanagiotisCharalampous
12 Jun 2024, 06:21

Hi there,

Why don't you use backtesting to test your cBots?

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 06:19

Hi there,

Please provide us with the complete cBot code so that we can check.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 06:19

Hi there,

Please provide us with the complete cBot code so that we can check.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 06:16

Hi there,

You don't seem to use the SL and TP in your ExecuteMarketOrder method

  ExecuteMarketOrder(TradeType.Buy, SymbolName, VolumeInUnits, label);

You need to pass them as parameters.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 06:14

Hi Jim,

I tried this and works fine for me. Can you please provide more information demonstrating what you report e.g. screenshots, videos, logs etc?

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 06:09

RE: RE: RE: RE: Switch accounts: data not being updated

ncel01 said: 

PanagiotisCharalampous said: 

ncel01 said: 

PanagiotisCharalampous said: 

Hi ncel01,

Any chance you can record a video of this behavior?

Best regards,

Panagiotis

Hi Panagiotis,

There you go: https://drive.google.com/file/d/1b8uKfgurh1nTsKRMS2UYw5hT5AxqrnBt/view?usp=drive_link

Please note that this is not the rule but the exception.
Some kind of glitch but still an issue.
 

Hi ncel01,

Thank you. Can you please also send us some troubleshooting information by tapping seven times on the logo inside the main menu?

Best regards,

Panagiotis

Yes, sure.

Better to do it at the moment this happens again, right?

Yes, we need to understand what happens at that moment

PanagiotisCharalampous
12 Jun 2024, 06:08

RE: RE: RE: RE: Can not login cTrader for desktop

yahuimns said: 

PanagiotisCharalampous said: 

yahuimns said: 

PanagiotisCharalampous said: 

Hi there,

If the issue persists please send us some troubleshooting info and quote the link to this discussion.

Best Regards,

Panagiotis 

=======================

 

Can not login agin now.

By the way: my internet is OK.

 

 

Hi there,

Did you send us troubleshooting?

Best regards,

Panagiotis

Hi

How to get the troubleshooting?

Check the link in my first reply

PanagiotisCharalampous
12 Jun 2024, 05:51

Hi there,

The message means that you do not have enough funds to cover the margin required to open this position. Your account's leverage is not enough.

Best regards,

Panagiotis

PanagiotisCharalampous
12 Jun 2024, 05:48

RE: RE: Shifting levels on Stop order

pontus.engstrom87 said: 

Thank you for your reply! 

I understand slippage and how that effects my entrylevel. But my problem is that my Stop-loss level shifts aswell.

 

PanagiotisCharalampous said: 

Hi there,

It's called slippage :)

https://www.investopedia.com/terms/s/slippage.asp

Best regards,

Panagiotis

 

This is by design. Stop losses are set at a relative instance from the entry price.

PanagiotisCharalampous
12 Jun 2024, 05:46

RE: My ctrader freeze when i'm using my cbot

scottylace said: 

Freezing issue still remains 😢

Hi there,

The issue has not been resolved yet.

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jun 2024, 09:57

Hi there,

Thanks for reporting this issue. We will investigate and resolve in an upcoming update.

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jun 2024, 09:57

Hi there,

Any specific steps we can follow to reproduce this behavior?

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jun 2024, 05:51

Hi there,

Historical data are provided by brokers. Please talk to your broker about this.

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jun 2024, 05:49

Hi there,

Please be more specific about the issue. Share some screenshots or videos that will help us visualize what you are looking at.

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jun 2024, 05:45

RE: RE: Switch accounts: data not being updated

ncel01 said: 

PanagiotisCharalampous said: 

Hi ncel01,

Any chance you can record a video of this behavior?

Best regards,

Panagiotis

Hi Panagiotis,

There you go: https://drive.google.com/file/d/1b8uKfgurh1nTsKRMS2UYw5hT5AxqrnBt/view?usp=drive_link

Please note that this is not the rule but the exception.
Some kind of glitch but still an issue.
 

Hi ncel01,

Thank you. Can you please also send us some troubleshooting information by tapping seven times on the logo inside the main menu?

Best regards,

Panagiotis

PanagiotisCharalampous
11 Jun 2024, 05:06 ( Updated at: 11 Jun 2024, 05:09 )

Hi there,

In order for somebody to help you, you need to share your cBot code and exact steps to reproduce the problem (parameters, dates etc). Let us know where you expected trades to be placed and why.

Best regards,

Panagiotis