PanagiotisCharalampous
18 Jul 2024, 06:00

RE: RE: problem with indicators after update to 5.0.1

19kacper98 said: 

PanagiotisCharalampous said: 

Hi there,

Can you please provide more information? What do you mean when you say “i cant see any of my indicators”? Can you share screenshots/videos?

Best regards,

Panagiotis

there u have screenshot that i cant see some of the indicators, now i cant even log in to ctrader.

Hi there,

You have not provided a screenshot.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Jul 2024, 05:58

RE: RE: Slippage on stop orders

neshtrader said: 

PanagiotisCharalampous said: 

Hi there,

Slippage is related to the broker's liquidity and not with the platform. Also orders are executed by the server, so the client application is not relevant.

Best regards,

Panagiotis

Hi there, i have just informed my broker they have said they will look into it, i will come back with their reply. Does this mean your platform doesn't have slippages for stop orders? unless there is abnormal market conditions like volatile news, bank holidays etc?

Hi there,

Stop orders are just marker orders triggered at a certain price. So by definition there will be slippage if there is no enough liquidity. It has nothing to do with the platform.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 07:50

RE: My FTMO trading account with cTrade is disable

theinsaafian said: 

i am not able to take any trade on FTMO account with cTrader platfarm. not able to modify and cancel my order. launched many complaints on live chat and emails but all in vain. can please guide me how can resolve my issue. 

We can't help you regarding this matter. You need to reach out to FTMO.

PanagiotisCharalampous
17 Jul 2024, 05:49

RE: Pepperstone - sentiment for some symbols not showing

jomb94 said: 

Hi,


I was browsing about my own issue and found this thread. I'm having a similar issue, I can't see the Market Sentiment for some pairs on c-trader (indexes like US500, NAS100, US30, AUS200, some commodities…). The sentiment for most Forex pairs is showing ok.

What could be the issue? My broker is Pepperstone.

 

Kind regards

The market sentiment is only available for specific symbols where enough positions are open so that there is a statistically significant sample that can represent correctly general the market sentiment.

PanagiotisCharalampous
17 Jul 2024, 05:47

RE: magickeys stopped working

choumengly said: 

Hi,

The new version of the software does not work anymore, can we find the previous version ?,

 

The previous version is not available unfortunately

PanagiotisCharalampous
17 Jul 2024, 05:46

Hi there,

Try the Deposit button on the bottom left corner

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:45

Hi there,

Where did you make this suggestion?

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:44

Hi there,

It looks like an issue with the liquidity feed. Please talk to your broker first.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:36

Hi there,

As per the error message, you need to compile your cBot using .Net 6.0.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:34

Hi Nomaan,

Thank you for reporting your experience. It would be more helpful if you could me more specific regarding what is lagging on the platform. If you can record a video demonstrating your experience, it would be helpful for us.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:31

Hi there,

Slippage is related to the broker's liquidity and not with the platform. Also orders are executed by the server, so the client application is not relevant.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:31

Hi there,

Slippage is related to the broker's liquidity and not with the platform. Also orders are executed by the server, so the client application is not relevant.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:25

Hi there,

Yes that is correct.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:24

Hi there,

Can you please provide more information? What do you mean when you say “i cant see any of my indicators”? Can you share screenshots/videos?

Best regards,

Panagiotis

PanagiotisCharalampous
17 Jul 2024, 05:22

Hi there,

If you are looking for Open API, you can find it in the link below

https://openapi.ctrader.com

You can find the documentation there as well.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Jul 2024, 06:47

Hi firemyst,

Our AI moderator is not as intelligent as we think :) We will check.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Jul 2024, 06:45

Hi there,

Do you still experience this problem? Can you share screenshots/videos demonstrating what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
16 Jul 2024, 06:45

RE: RE: Typical and weighted price

bcronje said: 

PanagiotisCharalampous said: 

Hi snowchilli,

The formulas are 

Typical Price = (High+Low+Close)/3

Weighted Close = (Close*2+High+Low)/4

Best Regards,

Panagiotis 

Join us on Telegram

Does this mean Bars interface is not documented correctly for Bars.TypicalPrices , see below? I guess it should be /3 and not /2 as per the code comment?

public interface Bars : IEnumerable<Bar>, IEnumerable{    //    // Summary:    //     Gets the Typical prices data (High + Low + Close) / 2.    DataSeries TypicalPrices { get; }}

Hi there,

Yes, can you please send me the link from where you found this so that we can fix it?

Best regards,

Panagiotis

PanagiotisCharalampous
16 Jul 2024, 06:41

Hi there,

This issue will be resolved in the next update of the platform.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Jul 2024, 06:39

Hi there,

Yes market hours are configured by brokers.

Best regards,

Panagiotis