PanagiotisCharalampous
08 Aug 2018, 10:34

Hi dicairo.bassem,

Is the follower a live or a demo account?

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:32

Hi dicairo.bassem,

Yes you will need to stop the strategy and start it again.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:30

Ηi chamrasi.sadegh,

Unfortunately cTrader is not available for US citizens so it is not available in the US store as well.

Best Regards,

Panagiotis

PanagiotisCharalampous
08 Aug 2018, 10:26

Ηι canhkttt,

You will need to contact your broker to do this for you.

Best Regards,

Panagiotis

PanagiotisCharalampous
07 Aug 2018, 10:30

Hi Lavio,

cTrader Trade charts should not be affected by the cTrader Automate charts. Therefore, if on one instance you run cTrader Trade and on the other instance you run cTrader Automate, then I don't see where is the problem and I don't see any confusion happening.

Best Regards,

Panagiotis

PanagiotisCharalampous
06 Aug 2018, 10:14

RE: Bug fixes

scotthornby said:

This new version obviously needs some stuff sorted, my chart candles keep frezzing, they are giving different candles to the ctrader web i am running through FX pro. How long will this go on before it is fixed. Time to change otherwise.

Hi scotthornby,

Thanks for reporing this issue. Note that this is a beta and issues will be sorted out before releasing to brokers. Could you please share some screenshots demonstrating this issue so that our team can investigate and fix this?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 15:31

Hi amsman,

We will check this. In the meanwhile a suggestion is to develop a cBot for this task and use ClosePositionAsync to check if it improves the performance.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 14:27

Hi,

We asked for a video but you did not provide it yet. Unfortunately we cannot determine the problem if we do not have enough information. Would you be available for a TeamViewer session with one of our QA engineers for further investigation?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 14:12

Ηι ctid362150,

Practically it was not removed since the new applications were developed from scratch. So actually it has not been implemented yet. The new apps are native mobile apps and have much more capabilities than the previous ones. However, we had to leave some features behind which will be gradually added in upcoming updates.

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 13:02

Hi nguyenbaocuong,

Where did you change your timezone. In the Device settings or the Application settings?

Best Regards,

Panagiotis

PanagiotisCharalampous
03 Aug 2018, 12:54

Hi Lavio, 

Why don't you run separate instances of cTrader, one for trading and one for backtesting?

Best Regards,

Panagiotis 

PanagiotisCharalampous
03 Aug 2018, 11:40

Dear Trader,

Heikin Ashi candles will be added in one of the future updates of the application.

Best Regards,

Panagiotis

PanagiotisCharalampous
02 Aug 2018, 12:57

Hi michael00,

Currently such order is not available via FIX API. I will pass it as a suggestion to the product team.

Best Regards,

Panagiotis

PanagiotisCharalampous
01 Aug 2018, 14:15

Hi vancong140293,

Could you share the full cBot code so that I can run in on my pc and reproduce? Maybe there is something in the rest of the code that we are missing.

Best Regards,

Panagiotis

PanagiotisCharalampous
01 Aug 2018, 14:11

Hi irmscher9,

It could be either but I would need the cBot code to reproduce and investigate this issue.

Best Regards,

Panagiotis

PanagiotisCharalampous
01 Aug 2018, 10:31

Hi vancong140293,

If the method returns null, it means there is no Position with such label for that Symbol.

Best Regards,

Panagiotis

PanagiotisCharalampous
01 Aug 2018, 10:29

Hi yoannes,

I think you will find this post interesting.

Best Regards,

Panagiotis

PanagiotisCharalampous
01 Aug 2018, 10:15

Hi pogostick,

On the bottom left corner of cTrader, you can find the Settings button. Press it and then choose Notifications. There you can configure your cTrader notifications.

Best Regards,

Panagiotis

PanagiotisCharalampous
01 Aug 2018, 10:07

Hi Lavio,

Each broker has his own price feeds therefore mismatch in results is expected. Spotware cTrader Public Beta is just a demo application for demonstrating cTrader features. I suggest that you backtest your cBots using the cTrader application of the broker you intend to use to run the cBot.

Best Regards,

Panagiotis

PanagiotisCharalampous
01 Aug 2018, 09:59

Hi Lavio,

"(because I swear I have read on some help place)". If you can locate where you have read that, please let us know to update the documentation. Whatever is not explicitly stated that is not working on backtesting or optimization, then it should work.

Best Regards,

Panagiotis