PanagiotisCharalampous
17 Aug 2020, 17:18

Hi a.lombardi72,

Please make sure you are using your broker's cTrader.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 17:17

Hi heychirag,

We do not see any problem with the current approach at the moment. If you think it would be useful, post a suggestion and if it gets enough votes the product team will consider it.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 17:08

Hi bienve.pf,

The reason it doesn't move is because the retrieved bars are consist of completed bars. So you get the completed bar of the specific date. The price will change as soon as the date changes. There is a similar discussion about this here.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 17:01

Hi bienve.pf,

I checked this and seems to work fine for me. Can you provide me with an example?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:51

Hi simongoldstone,

Unfortunately this information is not available through Open API.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:50

Hi 1222Ht,

Please send us troubleshooting information the next time this happens (Ctrl+Alt+Shift+T and paste the link to this discussion in the text box).

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:46

Hi Sam,

Can you explain what is the problem?

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 16:44

Hi heychirag,

It is designed this way to allow partial closing of positions.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 09:26

Hi RobertoBattiston,

You can change the font size in Settings > General.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 09:21

Hi ferran586,

No there is no such window like this in cTrader at the moment.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 09:00

Hi guspiccinini,

Can you reproduce this behavior consistently? If yes, can you record a video demonstrating this behavior? We tried several times to reproduce this without success.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:52

Hi karopega,

IC Markets cTrader has been already updated to 3.8. If you still see 3.7, try restarting your cTrader.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:41

Hi Lukasz,

The server will not respond if it cannot parse the message. If you are sending the exact same message to the exact same proxy and port, you should receive the same response. If it works with C#, it seems there is no issue with the message or the server. It could be something with the programming language. Unfortunately I cannot help you much with C++ as I do not have much experience with it.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:28

RE: Same issue

FreedomFx said:

Totally agree.. i provide the freedom fund system and these daily deposits into the system account are causing a huge problem now. This needs to be changed immediately.

Hi FreedomFx,

This feature is in progress.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:21

Hi anywheregamesandroid,

Can you please provide us with better resolution image? We cannot see the values you are referring to clearly.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:17

Hi lavacentex,

If you have trouble uploading the file, please send it at community@spotware.com

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:11

Hi Tengu,

Can you please send us some troubleshooting information regarding this issue? To do so, while in cTrader press Ctrl-Alt-Shift-T, paste a link to this discussion in the text box of the form that will appear and press Submit.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:06

Hi ImanTheTrader,

There is no option to block demo accounts at the moment. We will provide this option in a future update of cTrader Copy.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 08:03

Hi FreedomFx,

As explained on another thread, whenever there are deposits/withdrawals on a strategy providing account, then cTrader Copy performs the relevant readjustments to maintain the equity to equity ratio. A future update of cTrader Copy will provide the option to receive your copying fees into a separate trading account so that this behavior is avoided.

Best Regards,

Panagiotis 

Join us on Telegram

PanagiotisCharalampous
17 Aug 2020, 07:57

Hi Beri,

You need to provide us with more information about the issue. If you can reproduce these messages with the example application, please send us your token at connect@spotware.com with the steps you use to reproduce this behavior.

Best Regards,

Panagiotis 

Join us on Telegram