Replies

PanagiotisCharalampous
17 Mar 2021, 16:38

Hi Lisa,

Thanks, we will investigate further.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 15:50

Hi WienAT,

Because you do not remove it anywhere. You only remove the newly created text block, which has not been added yet.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 15:47

Hi Lisa,

I could not reproduce this behavior and we did not make any change to this. Are you sure this is not related to your cBot?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 15:44

Hi mahesicaplan,

This section is only for suggestions. Please post your issue in the relevant section with more information so that we can understand what is the problem. This post will be deleted soon.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 14:00

Hi dropnewemail,

Cab you also try uninstalling and reinstalling .Net Framework? You can find it here.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 12:11

Hi WienAT,

In this case you might need to consider a more complicated layout, like a grid with text blocks.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 11:10

Hi dropnewemail,

Did the installation finish successfully?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 10:53

Hi dropnewemail,

Did you reinstall cTrader? Did you search it in Windows Search and it is not there?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 10:18

Hi dropnewemail,

Yes this is what I mean but you need to follow the steps provided above.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 09:47

Hi dropnewemail,

Can you please try a clean installation and let me know if it resolves the problem?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:42

Hi Professional,

TopFX is still in version 4.0.5. You need to wait for version 4.0.7 to be deployed to TopFX as well.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:38

Hi WienAT,

Yes that is the one.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:37

Hi WienAT,

It is not possible. You can use a TextBox instead. 

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:35

Hi rafael.mrc1993,

Can you please provide exact steps to reproduce this problem as well as screenshots of the messages you receive?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:34

Hi whirewheels,

Do you still have connection issues or was that something temporary?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:31

Hi symfractal,

- The true range indicator does not line up to the correct candle if zoomed out. Need to zoom in all the way for accuracy.

Can you please provide some screenshots so that we can understand what is the problem here?

 - When I switch the currency pair in quicktrade buttons, the information box on hover displays the previous currency pair's information, pip value etc. Eventually it changes to the new one. Its misinformation due to the delay.

It takes some time for the information to be updated. We tried this and it does not take more than 1-2 seconds on a average connection and an average computer. This is normal and it depends on many factors.

 - Overall the web app is not as responsive as the native windows application. For example, you move an order on the chart and the lag is noticable.

Native applications are by definition faster than web applications. However we are working on improving the speed of cTrader Web as much as possible.

- If left open for a few hours the CPU utilization starts acting odd. Certain CPU cores start spiking. Requiring a browser refresh

We will investigate this.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:24

Hi Mike,

Can you share your cBot code so that we can reproduce this behavior?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:23

Hi LAKHDAR,

Can you please provide more information about this problem? Do you get any error messages? Can you share a video or any screenshots?

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:20

Hi intraflay,

Thanks for your feedback. Moving the buttons outside the chart was a request of many traders in order to create more space for the charts. It was a very popular request.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous

PanagiotisCharalampous
17 Mar 2021, 08:16

Hi tadarasss,

Where is "NEW ORDER" button gone?

You can place a new order using the Active Symbol Panel on the right

 Why my tool/time frame bar now on top and not on the side like it was before? Why I cant Switch to next/previos chart using arrows?

The buttons were rearranged in order to create more space in the charts. It was a request of many traders.

Best Regards,

Panagiotis 

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@PanagiotisCharalampous