PanagiotisCharalampous
22 Mar 2021, 08:06

Hi Niccolo,

You need to contact your broker regarding deposits and withdrawals.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 17:31

Hi Niccolo,

It means that somebody started with a very low balance and placed some very high risk trades to increase his ROI. You can check the equity tab and undertand.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 16:51

Hi Niccolo,

You can read how ROI is calculated here.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 14:27

Dear Anatoly,

It seems that there are no cBots available on your computer. It seems they have been deleted for some reason. To see something on the right screen you need to have a cBot and click on it.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 12:41 ( Updated at: 19 Mar 2021, 12:42 )

Hi couscousmckoy,

Thanks for your feedback.

 The timeframe label on the tabs of the non selected chart are clipped and not displaying the number part fully.  Can be corrected by setting font zoom / interface scale to 110% in settings - but seems a little strange that zoom=100% (i.e. default) doesn't display correctly. Strangely, setting Zoom to less than 100% also displays fine!

Can you please post some screenshots so that we can see what you are looking at?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 11:14

Hi all,

We launched a poll here. We appreciate your feedback.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 07:47

Hi PUdPUd,

You can upload external backtesting data but only for the symbol on which the cBot is executed. If you need the data for another symbol then there is no easy way to do this.

Maybe you can contact your broker in case they can provide a more extended history for you.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 07:38

Hi westend.trading,

Our economic calendar is provided by a third party source and we do not have the right to redistribute the information. You can contact these providers yourself and ask about direct access to the calendar.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 07:31

Hi Martin_I,

Equity is not available as an optimization criterion but you can always develop your own custom fitness function.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 07:26

Hi acl88,

No we do not have an ETA yet.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 07:24

Hi Professional,

If you can provide us with an example, we will check.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Mar 2021, 07:19

Hi imrealfighter,

Unfortunately there is no option to change the active chart from the code at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Mar 2021, 15:27 ( Updated at: 21 Dec 2023, 09:22 )

Hi GridSurfer,

When you expand/contract the positions it now switches the chart symbol as well. (New in 4.0)

You can switch this off from here

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Mar 2021, 14:26

Hi zeow,

Thanks for reporting these issues. Do you mind sharing some screenshots so that we can visualize what are you looking at?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Mar 2021, 13:16

Hi nitsujsemrep,

To access your FTMO account, you need to download FTMO cTrader. Please contact FTMO for instructions. FXChoice does not offer cTrader at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Mar 2021, 09:28

Hi Professional,

There is no fair and unfair way of calculating the balance drawdown. There is only one way and that is what we use. The balance drawdown is calculated using the current balance and comparing it with the highest balance the account has reached. The max balance drawdown is the maximum registered balance drawdown throughout the account history.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Mar 2021, 08:44

Hi prosteel1,

Unfortunately source code did not help reproducing this issue. Can you please send us some troubleshooting information the next time this happens? To do so, press Ctrl+Alt+Shift+T, paste a link to this discussion in the text box that will appear and press submit.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Mar 2021, 08:42

Hi BlackTrader,

Please try the following

1) a clean installation.

2) if the clean installation does not resolve the issue, try reinstalling .Net Framework.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
18 Mar 2021, 08:09

Hi SmartArtsStudio,

You can find all information about what is new in each release in the What's New section of cTrader. We do not plan to publish release notes for minor updates at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
17 Mar 2021, 17:18

Hi to both,

Equity calculation issues have been resolved in recent update.

PhoenixCapital

I am having a similar issues as well.

Please provide more information so that we can investigate. What kind of issues? The equation used to calculate ROI can be found here.

Best Regards,

Panagiotis 

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