tadas8891
03 Mar 2023, 19:05 ( Updated at: 03 Mar 2023, 19:06 )

RE:

It definitely have somthing to do with my VPN. cTrader just freezes again. I reconnected my VPN without closing cTrader and it worked, unfreezes instantly and work perfect. 

Before if it start freezing only closing ctrader and opening again fixed problem, but now it seam just reconnecting VPN is enough to fix freezing problem. 

tadas8891
03 Mar 2023, 18:34 ( Updated at: 21 Dec 2023, 09:23 )

I think I found freezing reason for my personal case. I switching my VPN from "Automatic (Recommended)" to "Wireguard" and it seams freezing problem been fixed. 

In the morning I have switched to "wireguard" there was zero problems for hours then I switched back to "Automatic" just to test it out and yes 30min latter it start freezing again.

Before posting this comment I decided to test again switched to "automatic" and it freezes again in 19 minutes.

I will test more in coming days, but in my case its seams like this was the problem. 

tadas8891
02 Mar 2023, 22:49

Also Im using VPN "Hotspot Shield Premium"

tadas8891
02 Mar 2023, 22:43 ( Updated at: 21 Dec 2023, 09:23 )

Im user of cTrader for maybe 8 years and I never had any problem until after new year 2023 somthing happened. Both IcMerkets cTrader and Spotware cTrader started freezing I still have no idea why, but it seams that not only I have this problem.

More details if it helps. 

My current laptop that I have is 2 years old. And I never had any issues with cTrader on this laptop until after new year. 

Laptop Lenovo,  CPU AMD Ryzen 7 5800H, 16GB RAM, GPU GTX 1650, Screen 2560x1600 60Hz, Windows 11. All drivers up to date.  

This week every 20min-1h freezes you need to close and reopen to make it work again. Sometimes it dose not freeze for few hours. And then it start freezing at random times. Early in the morning or late at night. It have nothing to do if market volatile or not. It dose not unfreeze. This is what happen when it start freezing. cTrader become completely unresponsive for maybe 1-2 min then unfreezes for few second then again freezes for few minutes then again unfreezes for few second etc and it repeats like this until you close and reopen. 

I do not use any bots just clean chart and one moving average. 

I tried clean reinstall it did not help. I tried windows troubleshoot it did not help. I tried stuff like CCleaner or Advance System Care tools it did not help

Task Manager: cTrader CPU use 1-1.5%, Memory use about 22% (1255 MB)

tadas8891
18 Feb 2023, 19:01

I had this problem for like 2 months I reported, many other reported the same problem still no fix. Freezes (No response) multiple times a day every day even on weekends like today after 1h of use freezes.

And they always have the same copy paste answer "Please send us some troubleshooting information after this happens. Paste a link to this discussion inside the text box." but still no fix.  

tadas8891
19 Jan 2023, 11:05

Try running cTrader as "Run as administration" it fixed my problems. Its still freezes sometimes, but like once every 5-6h instead of every 5-15min. 

tadas8891
13 Jan 2023, 16:44

RE: I have the same problem.

tadas8891 said:

I have the same problem after last update. Today for a first time I did fresh reinstall. And it seams like it fixed the problem. 

Nope it did not :( after about 1h it started lagging and freezing again. 

tadas8891
13 Jan 2023, 15:55

I have the same problem.

I have the same problem after last update. Today for a first time I did fresh reinstall. And it seams like it fixed the problem. 

tadas8891
30 Nov 2022, 12:32

RE: RE: RE:

rfarias.nascimento said:

Hi, give a look in my screen.

The system only returned to my account 1.10 USD when the Equity Stop Loss was 50 USD.

 

You right. You need to contact your broker. Its most likely slippage. Maybe there was very volatile move in the market and your strategy provider did not used any money/risk management. 

tadas8891
29 Nov 2022, 15:05

RE:

rfarias.nascimento said:

Hello, I would like to know why the Equity Stop Loss did not work for me in one strategy that I was following.

My Equity Stop Loss was set to 50 USD but went to 0 USD!!!!

Why?? Someone can explain it for me?

Are you sure your money not been sent back to your main account? I got stopped already like 2 times at -50%. When you been stopped remaining amount go back to your main account. 

tadas8891
03 Oct 2022, 12:52 ( Updated at: 21 Dec 2023, 09:22 )

RE: No more trust to Relax Ichi Matrix and all copy cats of Urai

kamo88 said:

they showed once again that they don't have SL and they play everything every May and they don't respect our money, if it wasn't for my own EQSL at 25% I would have a 50% drop in my account. These are people who are not serious and not worth the investment because if it were not for the EUR pullback today, we would all lose again and we know that Urai has already killed $ 3 million in the copy. He assured that he has SL now and allowed a 50% drop.

 

to be safe its better to have own SL and own mind you cant trust them 100 % .

 

ICHI , MATRIX1 , OLDRELAX , FIBN23 - all of them its same game and maby same guy . NO SL on this accound so guys make it own becouse 1 day euro will not come back and it will blow them like almost today again.

 

Matrix1 drop till 60 % of his accound. lost 1.2 milion from copy.

LELES this strategy provider the same. All he does is close wining trades and let losing trades run forever. I'm copying this trader for few weeks with two small accounts and I'm 100% positive he does not use SL. So, it matter of time before he blows up his and customer's accounts. 

Edit: Lol one account just hit -50% equity so closed automatically. 

tadas8891
18 Oct 2018, 17:43

RE:

Panagiotis Charalampous said:

Hi tadas8891,

Can you please provide some more information about this? How do you try to open the position. Do you use a cBot? Please provide us with exact steps to reproduce what you see.

Best Regards,

Panagiotis

Hi, just tested cTrader platform that I downloaded directly for you (spotware) instead of using brokers (ICmarkets and fxpro) and it works perfect using cBot and manually. So it seams like brokers demo accounts limited to 4-5 x 100lots no mater account size.