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PanagiotisCharalampous 16 Jun 2020, 09:48

cTrader Desktop

Unable to install

Hi applez, Can we arrange a TeamViewer session so that our QA team checks this on your computer? If yes, then please email me at support@ctrad...

PanagiotisCharalampous 16 Jun 2020, 09:46

cBots API Help

Bars Limit

Hi Yuval, Yes we did. This can happen when cTrader is disconnected and reconnected. In this case Bars are reloaded. You will need to write some cod...

olddirtypipster 16 Jun 2020, 09:06

FIX API

Authentication took too long

I can confirm that this problem still persists. I can also veryfy that my username/password are both correct.  I have even changed my FIX pass...

applez 16 Jun 2020, 08:59

cTrader Desktop

Unable to install

PanagiotisCharalampous said: Hi applez, Can you please confirm that you followed all the steps of the clean installation process includin...

PanagiotisCharalampous 16 Jun 2020, 08:44

FIX API

Authentication took too long

Hi olddirtypipster, Can you still reproduce this issue or was it something temporary? If yes, can you confirm that your credentials are correc...

PanagiotisCharalampous 16 Jun 2020, 08:37

cTrader Mobile

Random close of the app

Hi dynamites, Please send us some troubleshooting information (Tap seven times on the application logo inside the main menu) the next time thi...

PanagiotisCharalampous 16 Jun 2020, 08:35

cTrader Mobile

Quick trade can be triggered by selecting lot size mistake issue

Hi Al1nuX, You can post your suggestion in the Suggestions section. In the meanwhile, you can consider disabling Single-Tap option in Settings...

PanagiotisCharalampous 16 Jun 2020, 08:30

cTrader Web

Tamplate - web no save ?

Hi tgjobscv, We cannot reproduce such a behavior. To investigate further please provide the information we requested above. Best Regards,...

PanagiotisCharalampous 16 Jun 2020, 08:28

cTrader Copy

Trades on my account but not on account strategy provider

Hi pvandenberg99, This usually happens when your strategy provider account receives a deposit or makes a withdrawal. In this case your positio...

PanagiotisCharalampous 16 Jun 2020, 08:26

cBots API Help

PendingOrderType Market

Hi Yuval, No it cannot. Best Regards, Panagiotis  Join us on Telegram  

PanagiotisCharalampous 16 Jun 2020, 08:23

cTrader Desktop

[BUG] Horizontal lines get randomly invisible in v 3.8 when 90% scale is used

Hi Vitore, Thanks for reporting this issue. Is it possible to record a short video that will allow us to see the problem as well as the steps you f...

PanagiotisCharalampous 16 Jun 2020, 08:21

Open API

Error in Open API 2.0 .Net Sample

Hi MZen, I cound not reproduce such a problem. Do you have any specific steps to reproduce this? Best Regards, Panagiotis  Join us on...

PanagiotisCharalampous 16 Jun 2020, 08:12

cTrader Desktop

Unable to install

Hi applez, Can you please confirm that you followed all the steps of the clean installation process including deleting %USERPROFILE%\AppData\L...

olddirtypipster 16 Jun 2020, 03:53

FIX API

Authentication took too long

Here is the first set of lines from a connection attempt fo FxPro : Connect to  h51.p.ctrader.com, resolving.. : IP address  h51.p.ctrad...

dynamites 16 Jun 2020, 00:24

cTrader Mobile

Random close of the app

Hi. With the latest update of the Android app I'm experiencing random and continuous closing  of the app. It usually happens when I swi...

Al1nuX 15 Jun 2020, 23:55

cTrader Mobile

Quick trade can be triggered by selecting lot size mistake issue

Hello, I have posted about this serious issue before. But no one is taking it seriously.  When changing the lot size on the mobile version...

Al1nuX 15 Jun 2020, 23:55

cTrader Mobile

Quick trade can be triggered by selecting lot size mistake issue

Hello, I have posted about this serious issue before. But no one is taking it seriously.  When changing the lot size on the mobile version...

tgjobscv 15 Jun 2020, 23:13

cTrader Web

Tamplate - web no save ?

PanagiotisCharalampous said: Hi tgjobscv, Your steps are not very clear, Can you please provide more details on this problem? If you can...

4valuetrading 15 Jun 2020, 22:42

cTrader Copy

Trades on my account but not on account strategy provider

Hello, Today (June 15) there were some trades on my account but they were not executed on the account of the strategy provider. It was no adjustmen...

eynt 15 Jun 2020, 22:30

cBots API Help

PendingOrderType Market

Can a PendingOrder be a market order? How do I know it's a market order? in the PendingOrderType I can only see stop/limit/stop-limit. ...

soundz22 15 Jun 2020, 20:21

Suggestions

Martket Depth Volume Histogram

Hi, can we have the Market Depth Volume Histogram added?

Vitore 15 Jun 2020, 19:38

cTrader Algo

[BUG] LineStyle.Dots does not draw a dotted line in v 3.8

LineStyle.Dots does not draw a dotted line in v 3.8 (cAutomate as well as cTrader). When this style is used the line is drawn as if it...

Vitore 15 Jun 2020, 19:32

cTrader Desktop

[BUG] Horizontal lines get randomly invisible in v 3.8 when 90% scale is used

When 90% chart scale is used in v 3.8 (probably any scale other than100%) then horizontal lines (mostly of thickness 1) tend to randomly dis...

MZen 15 Jun 2020, 18:25

Open API

Error in Open API 2.0 .Net Sample

There is no error when build is in Debug mode. However switching to Release mode gives an error, see below Error    1   &n...

Vitore 15 Jun 2020, 18:23

cTrader Algo

[BUG] Objects multiplicate on chart in v3.8 when you switch symbols

Hi there, there's a possible error in the public beta 3.8 implementation of the new object manager. It seems that when an indicator draws...

1222Ht 15 Jun 2020, 17:58

Indicators API Help

Any equivalent to backgroundworker

Hi, Thank you for reading my question . After sometime of using cTrader ive understood that Calculate() is evoked : 1. when indicators first loa...

applez 15 Jun 2020, 16:53

cTrader Desktop

Unable to install

used the .net frame work repair tool also, then rebooted but still unable to install the application.  Double clicking on the .exe or .applica...

applez 15 Jun 2020, 16:49

cTrader Desktop

Unable to install

PanagiotisCharalampous said: Hi applez, Did you try a clean installation? Best Regards, Panagiotis  Join us on Telegram...

PanagiotisCharalampous 15 Jun 2020, 16:45

cTrader Desktop

Unable to install

Hi applez, Did you try a clean installation? Best Regards, Panagiotis  Join us on Telegram  

applez 15 Jun 2020, 16:41

cTrader Desktop

Unable to install

tried turning off antivirus and firewall, no luck   PLATFORM VERSION INFO     Windows        &nbsp...

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