Frequent disconnects with new Proxy (Jakarta-2)
Frequent disconnects with new Proxy (Jakarta-2)
23 Feb 2016, 18:32
Disconnected a couple of times today through the London and NY sessions, with about 3-4 times in the past hour alone.
Anyone experiencing the same issue?
My best guess it is because of the new proxy that was assigned to me as of today (Jakarta-2) as im normally assigned to the Hong Kong server.
Replies
Spotware
24 Feb 2016, 16:13
Dear Trader,
Could you please provide us with the following information?
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full Screenshots showing your issue
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Computer Specifications
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OS Version
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Internet Connection bandwidth
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Your Journal. Your journal is located at: C:\Users\%USERNAME%\Documents\cTrader\Journals\%BROKERNAME%
Submit us troubleshooting information when you experience this by pressing Ctrl+Alt+Shift+T. Please put the title of the thread “Frequent disconnects with new Proxy (Jakarta-2)” in the comments section of the troubleshooting information window and send as email to troubleshooting@spotware.com with a full screenshot attached showing that you submitted it. Please note, when we say full screenshot, we mean that we would like to receive a screenshot showing your entire screen.
@Spotware
derangedlol
23 Feb 2016, 18:59
RE:
Cant log in to Ctrader at all now, server seems to be down?
Issue is not with my broker (ICmarkets) since my MT4 platform has been running fine.
@derangedlol