Ctrader doesnt work

Created at 31 Dec 2023, 21:02
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
AD

adn1472

Follow

Joined 31.12.2023

Ctrader doesnt work
31 Dec 2023, 21:02

my ctrader  was working properly (windows 10) and completely normally, but all of a sudden it stopped working today and I can't see it anymore, it's actually just working in the Back Grande and I can't see it and whatever I'm doing I can't bring it to the screen.

please help if anyone knows why . thank you

 

@adn1472
Replies

PanagiotisCharalampous
02 Jan 2024, 06:30

Hi there,

Please try a clean installation of cTrader and let us know if this resolves your problem

Best regards,

Panagiotis

@PanagiotisCharalampous

adn1472
02 Jan 2024, 15:03 ( Updated at: 03 Jan 2024, 06:51 )

RE: Ctrader doesnt work

PanagiotisCharalampous said: 

Hi there,

Please try a clean installation of cTrader and let us know if this resolves your problem

Best regards,

Panagiotis

Hi,

thanks for the response,

I tried a clean installation but again, I had the same problem,

it only runs in the background i can hear the voice when it connects and i can see it in the taskbar minimized but when i click on it to maximize it , nothing happens

Regards,

Aidin

@adn1472

PanagiotisCharalampous
03 Jan 2024, 07:33

RE: RE: Ctrader doesnt work

adn1472 said: 

PanagiotisCharalampous said: 

Hi there,

Please try a clean installation of cTrader and let us know if this resolves your problem

Best regards,

Panagiotis

Hi,

thanks for the response,

I tried a clean installation but again, I had the same problem,

it only runs in the background i can hear the voice when it connects and i can see it in the taskbar minimized but when i click on it to maximize it , nothing happens

Regards,

Aidin

Hi there,

Can you share a video of demonstrating this behavior?

Best regards,

Panagiotis

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.