Problem saving lines drawn using the drawing tools
Problem saving lines drawn using the drawing tools
26 May 2023, 11:17
Since I installed the update version 4.7.9, I encountered this big problem that the lines I draw using cTrader's drawing tool, even after saving the template, suddenly, after some time, are completely deleted. This problem is especially visible when I draw support and resistance levels. Please check the issue and solve it.
Thanks, and kind Regards.
Replies
pro.sedehi
29 May 2023, 20:59
( Updated at: 21 Dec 2023, 09:23 )
screenshots
in the screenshot below, Text boxes did not deleted. but when you zoom in the chart you can see those. otherwise, you can see only Clear box ( shadows of box) !
After a few hours, when the chart is refreshed, there is no trace of the lines. I have saved this chart as a template before. When I call the template, there is no trace of lines. too.
PLEASE HELP !
@pro.sedehi
Spotware
30 May 2023, 09:46
Dear trader,
Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.
Best regards,
cTrader Team
@Spotware
Spotware
26 May 2023, 14:22
Dear trader,
Can you please provide us exact steps that will allow us to reproduce this issue? If you can record a video as well, it will be helpful.
Best regards,
cTrader Team
@Spotware