no candle is seen in the pip chart Re1 to Re10

Created at 27 Jun 2022, 06:57
Subscribe
How’s your experience with the cTrader Platform?
Your feedback is crucial to cTrader's development. Please take a few seconds to share your opinion and help us improve your trading experience. Thanks!
MH

mh17462

Follow

Joined 23.09.2020

no candle is seen in the pip chart Re1 to Re10
27 Jun 2022, 06:57

Hello
In C-Trader Desktop, no candle is seen in the pip chart or Re1 to Re10.
Loading the chart and restarting the platform did not solve the problem.
This is a problem for some currency pairs, such as the Euro / USD

Where does the problem come from and what is the solution?

@mh17462
Replies

mh17462
27 Jun 2022, 07:05 ( Updated at: 21 Dec 2023, 09:22 )

RE:

mh17462 said:

Hello
In C-Trader Desktop, no candle is seen in the pip chart or Re1 to Re10.
Loading the chart and restarting the platform did not solve the problem.
This is a problem for some currency pairs, such as the Euro / USD

Where does the problem come from and what is the solution?

@mh17462

PanagiotisCharalampous
27 Jun 2022, 12:41

Hi mh17462,

It seems like an issue with your broker's price feed that does not allow renko charts to be drawn. You should contact your broker to check this.

Best Regards,

Panagiotis 

Join us on Telegram and Facebook

@PanagiotisCharalampous
Copyright © 2024 Spotware Systems Ltd. All rights reserved.
cTrader Ltd offers through its group of companies the cTrader platform. The information on this website is for general informational purposes only and does not constitute financial or investment advice. cTrader does not solicit retail investors. Reliance on this information is at your own risk.