Not able to connect live account to desktop client.
Not able to connect live account to desktop client.
07 Jan 2020, 20:07
Hallo,
As you've read the Subject, i'm not able to connect my live account to my desktop client on my laptop. The weird thing is, that it is connected to the cTrader app on my mobile phone but not to my desktop client. How can i solve this problem?
Kind regards
Mateusz Koleczko
Replies
mateuszkoleczkosluzbowy
08 Jan 2020, 12:01
( Updated at: 21 Dec 2023, 09:21 )
RE:
PanagiotisCharalampous said:
Hi mateuszkoleczkosluzbowy,
Can you please confirm you are using your broker's cTrader application?
Best Regards,
Panagiotis
I'm not sure how to confirm it. I hope that this screenshot will be enough, if not could you explain how can i confirm it please?
Thanking in advance.
With kind regards
Mateusz Koleczko
@mateuszkoleczkosluzbowy
PanagiotisCharalampous
08 Jan 2020, 12:03
Hi mateuszkoleczkosluzbowy,
You are using Spotware cTrader Beta. To access your live accounts you need to use your broker's cTrader application.
Best Regards,
Panagiotis
@PanagiotisCharalampous
mateuszkoleczkosluzbowy
08 Jan 2020, 12:19
RE:
PanagiotisCharalampous said:
Hi mateuszkoleczkosluzbowy,
You are using Spotware cTrader Beta. To access your live accounts you need to use your broker's cTrader application.
Best Regards,
Panagiotis
Dear Panagiotis,
I've uninstalled the beta version and installed a version from my broker.
You was right, its working now.
With kind regards
Mateusz Koleczko
@mateuszkoleczkosluzbowy
PanagiotisCharalampous
08 Jan 2020, 08:17
Hi mateuszkoleczkosluzbowy,
Can you please confirm you are using your broker's cTrader application?
Best Regards,
Panagiotis
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