can't save my workspaces

Spotware
19 Dec 2013, 10:02

We will look into the issues you are describing. Thank you for reporting.

Ztop
20 Dec 2013, 05:00

RE:

Spotware said:

We will look into the issues you are describing. Thank you for reporting.

I love your platform. Unfortunately I need workspaces.

Without workspaces  and the ability to duplicate analysis from a higher timeframe  to a smaller timeframe via templates or some other means

just makes my job extremely tough and time consuming.

I'll check back in 6 mths or so.

Spotware
20 Dec 2013, 10:36

Please try again and let us know if the problem persists.

Ztop
20 Dec 2013, 11:25

I've tried for the past two days. It keeps doing the same thing. It's too bad because I really like this platform.

I've even tried different browsers. 

Is there a way to set up a separate workspace acct and try that?

Spotware
20 Dec 2013, 15:05 ( Updated at: 19 Mar 2025, 08:57 )

Can you can try resetting the browser settings and let us know if the problem persists, if so please send an email to support@ctrader.com. We will send you additional instructions in order to help us troubleshoot this issue. 

Ztop
20 Dec 2013, 20:53 ( Updated at: 19 Mar 2025, 08:57 )

RE:

Spotware said:

Can you can try resetting the browser settings and let us know if the problem persists, if so please send an email to support@ctrader.com. We will send you additional instructions in order to help us troubleshoot this issue. 

 

I tried pretty much everything. I even deleted and reloaded the browser. Deleted history. Still nothing.

I removed all extensions. I doubt settings would be the problem because I was using both Firefox and Google.

I deleted all lines and indicators on all charts. I even deleted some workspaces.

But I went to bed and woke and said to myself, look at the forum and see if they came up with anything.

Well, when I started up the web platform all my charts were default settings. Not my settings.

The platform was doing other funky stuff from what I mentioned. Every new tab I would open had updates on it.

The exposure grid stopped working on all charts. I had to go into each chart and check again. Trendlines would disappear when you switched timeframes

Sometimes the login window would pop up before it never did.

Anyway, I had to reenter workspaces. Normally, I can access them immediately and don't have to sign in.

Then I said what the heck. I drew several channels on the 4 hr timeframe and switched to the 1 hr and 5 min and back to the higher time frames

and my channels stayed the same. Before they would go from diagonal to horizontal.

I tried to save the channel lines on workspaces and it worked.

So I thought maybe technical support found something? So I came to the forum.

But nothing? LOL

Anyway, I will try work with the web platform today and see if it continues to work.

I'll let you know. If it doesn't I'll send whatever info you need. Like I said I love your platform. So I'm hoping for the best.