Cannot open not linked trading accounts anymore.

Created at 29 Oct 2018, 14:11
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PG

pgplanas@hotmail.com

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Joined 04.09.2018

Cannot open not linked trading accounts anymore.
29 Oct 2018, 14:11

My cTrader desktop version just updated to the latest release and I can't open the trading accounts I used to monitor.

Those accounts are not linked to my cTraderID, but it was possible to me to open and monitor them anyway (I am an introducing broker). This feature had been disabled in the mobile and web versions, and now it is disabled in all three platforms. Is there a way to bring this feature back? Why was it deprecated?

Best regards.

@pgplanas@hotmail.com
Replies

PanagiotisCharalampous
29 Oct 2018, 14:15

Hi pgplanas@hotmail.com,

Thank you for posting in our forum. If your broker has upgraded to cTrader 3.3 then it is not possilbe to login with your trading account credentials anymore. You will need to contact your broker to link the accounts with your cTID.

Best Regards,

Panagiotis 

@PanagiotisCharalampous
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