Lag Time - Connectivity - Data Feed

Created at 31 Aug 2017, 19:40
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mondoworld

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Joined 31.08.2017

Lag Time - Connectivity - Data Feed
31 Aug 2017, 19:40

 

Having issues with my broker's ctrader platform. Lag time up to 3 minutes, candle time count down works sporadically. I am testing this on a live account not demo
Broker assistance is what it is. They resond quickly but no resolve
I did clean reinstall, I tried webtrader, issues are not going away. No algos or any elaborate indicators, just plain simple charts.
My internet connection is superfast and absolute stable. I run other trading platforms like IB, no issues at all. Even Meta4 and 5 are fully functional
 
I tested download from spotware site and all works fine.
 
Leads me to believe it is a broker issue. 
I assume spotware is interested to make sure brokers offering ctrader also offer stable connectivity. 
Really like ctrader and would like to work with this platform but impossible 

under these conditions

Any suggestions/assistance would be appreciated 

 

 

MW

@mondoworld
Replies

Spotware
01 Sep 2017, 09:16

Dear mondoworld, 

Thanks for reporting this issue to us. In order to investigate it further we will need to know the broker. If you wish to also contact us by email you can reach us at feedback@spotware.com and community@spotware.com.

Best Regards,

cTrader Team

@Spotware

mondoworld
12 Sep 2017, 17:33

I am in communication with spotware trying to resolve this issue. Meantime I am posting here again to find out if anybody has experienced similar issues or perhaps has an idea where the problem originates.
I installed ctrader on a brandnew computer yesterday but same issues.  

My technical knowledge is limited, I don't know how the date feed is run and if the broker has any impact/influence on the data feed. 

Thanks for reading

 

M

@mondoworld

mondoworld
13 Sep 2017, 23:13

Thanks support, working now for the last 7 hours :)

Server change did the trick 

 

.

@mondoworld
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