an errror occured during login to cTID
an errror occured during login to cTID
10 Oct 2016, 12:56
Hello,
I have 2 installed platforms of cTrader, one from RoboForex, one from Pepperstone.
on platform i can login using my cTID, on platform from Pepperstone when i try to log in with my cTrader ID i see the message "an errror occured during login to cTID" all the time....
what is the problem and how to fix it ?
Thank you
Replies
atheer.dr@gmail.com
03 Nov 2016, 19:54
login error
I have ctrader from fxpig...........the same mentioned error appeear to me when I open the platform.................I got this error when trying one ISP while on another ISP no problem
@atheer.dr@gmail.com
atheer.dr@gmail.com
03 Nov 2016, 20:13
when i try to navigate to the link mentioned above i got cserver connections as false
@atheer.dr@gmail.com
atheer.dr@gmail.com
03 Nov 2016, 20:22
it seem that cserver connection could not be estabilshed when this error occurred.............but what puzzled me that this error does occur with one ISP and other not
@atheer.dr@gmail.com
Spotware
14 Oct 2016, 12:34
Hello Andrey, as we requested in our last email, can you please open the link below and send us screenshot of the page
https://ports.ctrader.com/
Either reply in the email or publish the image here if you are comfortable with that.
@Spotware