*BUG* Showing incorrect data

Created at 05 Jan 2023, 03:45
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ctid1

Joined 05.01.2023

*BUG* Showing incorrect data
05 Jan 2023, 03:45


I have opened a new account to replicate the results of this bug as shown in the screenshots below.

In this case, the equity is shown as a loss in the 4th. This is incorrect as zero positions were open on that day. In fact, the accounts first ever position was opened on the 5th. 

Over 1 hour later, this data has not correct itself. And as a side note, my time zone is set to UTC+0 and has not been adjusted for the entirety of the accounts existence.

The previous time I experienced this bug, the data recalibrated and corrected itself several hours later.

 

For traders who aim to avoid day end equity draw down, this bug is a real pain.

 


@ctid1
Replies

mackannanj
17 Jan 2023, 02:09

Will this ever be fixed? It's the most annoying thing... Sometimes it readjusts hours later, sometimes it does not.


@mackannanj

Spotware
17 Jan 2023, 08:45

Dear traders,

Please provide us the links to the strategies where we can see these issues.

Best regards,

cTrader Team


@Spotware