Copy problem

Created at 05 Oct 2022, 22:22
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Jungenreich

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Joined 19.07.2021

Copy problem
05 Oct 2022, 22:22

Hello, 

One of my trade hasn't been copied for at least two of my investors.

STRATEGY NAME : SBS

FOLLOWER BROKER AND ACCOUNT NUMBER : ICMARKETS (2117584 & 2116440)

I do not have a screen fo the second investor.

The trade missing is the one in green.

 

Thanks for your help

@Jungenreich
Replies

Spotware
06 Oct 2022, 09:03

Hi Jungenreich,

As per our investigation, the trades where rejected by the follower's broker. Your follower needs to contact his/her broker for further investigation.

Best Regards,

cTrader Team

@Spotware

Jungenreich
06 Oct 2022, 09:07

Thank you for the reply.

Is it possible to have the document showing the error comes from the broker?

It will help them have an answer faster.

Best regards

@Jungenreich

Spotware
06 Oct 2022, 12:34

Hi Jungenreich,

Unfortunately we cannot provide such information.

Best Regards,

cTrader Team

@Spotware
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