Market feed stopped and won't resume

Spotware
10 Sep 2015, 16:39

Dear Trader,

Do you have the same issue on cTrader too?

If so please contact your Broker.

If you don’t have this issue on cTrader please clear the cache and backtesting cache of cAlgo when cAlgo is closed. The cache and backtesting cache are located in:

C:\Users\%USERNAME%\AppData\Roaming\%BROKER%-cAlgo\Cache

C:\Users\%USERNAME%\AppData\Roaming\%BROKER%-cAlgo\BacktestingCache

Gary_Burger
10 Sep 2015, 23:20

RE:

Spotware said:

Dear Trader,

Do you have the same issue on cTrader too?

If so please contact your Broker.

If you don’t have this issue on cTrader please clear the cache and backtesting cache of cAlgo when cAlgo is closed. The cache and backtesting cache are located in:

C:\Users\%USERNAME%\AppData\Roaming\%BROKER%-cAlgo\Cache

C:\Users\%USERNAME%\AppData\Roaming\%BROKER%-cAlgo\BacktestingCache

 

I don't have cTrader installed and am just using cAlgo on Demo account. I found the ...\Cache folder and the ...\BacktestingCache folder, and they have CTB files. By "clear" do you mean delete the folders or delete only the CTB files in those folders? 

Thanks,

Gary

Spotware
11 Sep 2015, 13:02

Dear Trader,

By saying "clear" we mean to delete any files in these folders.

In addition could you please install cTrader on the same computer you have cAlgo installed and let us know if you have the same issue on cTrader too?

Thanks in advance.

Gary_Burger
14 Sep 2015, 14:58

I emptied both caches while cAlgo was closed. Still no market feed.

I installed cTrader and it works fine.

Gary

Spotware
15 Sep 2015, 07:09

Dear Trader,

We kindly ask you to perform the following steps:

1. Uninstall cAlgo. Prior uninstalling cAlgo you should make a backup of your indicators and cBots which are located in: “C:\Users\%USERNAME%\Documents\cAlgo\Sources”

2. Enter the below in the SEARCH bar of your PC’s start menu: “%LOCALAPPDATA%”

3. Open folder “LOCAL”, then “APPS” and delete the “2.0” folder

4. Uninstall .NET framework from your computer (restart may be required)

5. Install the latest .NET from Microsoft: https://support.microsoft.com/en-us/kb/3045560 and restart your computer.

6. Install cAlgo again.

Gary_Burger
20 Sep 2015, 19:10

RE:

Spotware said:

Dear Trader,

We kindly ask you to perform the following steps:

1. Uninstall cAlgo. Prior uninstalling cAlgo you should make a backup of your indicators and cBots which are located in: “C:\Users\%USERNAME%\Documents\cAlgo\Sources”

2. Enter the below in the SEARCH bar of your PC’s start menu: “%LOCALAPPDATA%”

3. Open folder “LOCAL”, then “APPS” and delete the “2.0” folder

4. Uninstall .NET framework from your computer (restart may be required)

5. Install the latest .NET from Microsoft: https://support.microsoft.com/en-us/kb/3045560 and restart your computer.

6. Install cAlgo again.

I performed these steps but still no market data newer than 9/4. What should I try next?

Thanks for your help!

Spotware
21 Sep 2015, 02:03

Dear Trader,

Could you please press Ctrl+Alt+Shift+T while having an open chart that receives no prices in cAlgo?

It will submit troubleshooting information to our support team.

Gary_Burger
26 Oct 2015, 16:40

I did that and am still waiting for help.

Spotware
28 Oct 2015, 07:22

Dear Trader,

Could you please tell us the exact time you submitted the troubleshooting information to our support team?

Or could you please press again Ctrl+Alt+Shift+T while having an open chart that receives no prices in cAlgo and let us know, when you will do it?

Gary_Burger
02 Nov 2015, 04:50

I just sent it at 9:45pm EST on 11/1/15.

Spotware
02 Nov 2015, 22:10

Dear Trader,

Thank you for submitting the troubleshooting information. We will investigate.

Spotware
03 Nov 2015, 23:33

Dear Trader,

Your Broker doesn't provide cTrader anymore.

You could create a new account with a Broker that offers cTrader.

A single search using any search engine will show you a list with the Brokers that offer cTrader.