Advanced Protection is buggy

PanagiotisCharalampous
30 Nov 2018, 10:39

Hi dmn,

It is not clear to me what is the problem. I could not reproduce any issue with the advanced protection button. Can you send us some screenshots on a short video demonstrating what you are experiencing?

Best Regards,

Panagiotis

damian8
30 Nov 2018, 10:59

I'll have to work out how to record a video. But literally right now I opened a dummy trade on a demo account, fresh chart and the Advanced Protection "sheild" icon button was non-responsive. I tried again a few minutes later, and it was responsive. I've seen that intermitent nature numerous times.

damian8
30 Nov 2018, 11:03

ps, I incorrectly posted this in cTrader Automate section. My error, sorry. Obvioulsy refers to cTrader.

damian8
11 Dec 2018, 02:27

RE:

Panagiotis Charalampous said:

Hi dmn,

It is not clear to me what is the problem. I could not reproduce any issue with the advanced protection button. Can you send us some screenshots on a short video demonstrating what you are experiencing?

Best Regards,

Panagiotis

Hey there P, I have some video of this filmed with my phone. You can hear the click and just see the button depress as I click. It is 135MB, trying to work out how to share it with you and not reduce my privacy. I'm on your side, just trying to help.

- it is hard to replicate repeatedly. After I get one event of the button not working, I am not able to immeditely find the error again. It seems to fix itself

- I think it happens most when I first start cTrader for the day

- the shield button will start to work peroperly when clicked after a few minutes into the trade, but not immediatley.

PanagiotisCharalampous
11 Dec 2018, 10:50

Hi dmn,

Can you send in at community@spotware.com. You can use WeTransfer to send it.

Best Regards,

Panagiotis

damian8
11 Dec 2018, 11:03

On the way.

PanagiotisCharalampous
11 Dec 2018, 12:16

Hi dmn,

Thanks, we received and we are checking.

Best Regards,

Panagiotis

damian8
12 Dec 2018, 15:07

Just happened again, first instance after 5 hours trading. Filmed it again.

- restarted cTrader because using 1.3G RAM and was running slow

- first trade after restart, could not activate Advanced Protection via sheild button on chart trader, or from within the standard trade managemnet dialogue. Kept clicking for a few minutes

- tried something else... was able to activate via the sheild button in the Positions tab, but I do not know if that was due to time passing, or maybe that button always works when others sometimes do not?

- I have the new update that you guys sent ourt in the last 24 hours.

This is a genuine bug, I am not just being dumb and missing something obvious.

PanagiotisCharalampous
13 Dec 2018, 10:26

Hi dmn,

Unfortunately we cannot reproduce your issue. Would you be available for TeamViewer session so that somebody from our QA team can check this in your computer?

Best Regards,

Panagiotis

damian8
13 Dec 2018, 13:35

I hope you understand that I would rather not give access to my computer and cTrader workspace.  Besides, the problem only happens once every day or so, and only once in that day, not multiple times, and only for perhaps 1 minute after openinhg a trade. Then the sheild button works again. It would be very hard to score an instance of the problem during the session.

PanagiotisCharalampous
13 Dec 2018, 15:45

Hi dmn,

I understand your concerns to allow access on your computer however there is no other way to help you at the moment. We tried this on many computers and we cannot reproduce it neither has anybody else reported such a behavior. Therefore there is no other way to find out what is going on unless we investigate this locally.

Best Regards,

Panagiotis

damian8
14 Dec 2018, 11:27

Hi Panagiotis, I understand, and will try to think of a way to collaborate and help fix this issue. I'd like to show I am not crazy. Or learn that maybe I am, because it really is happening.

Happened again today on first tade after starting cTrader. And again the sheild button that did work was the one in the Positions tab. Second trade worked just fine.

ps, please consider changing your forum settings - we are forced to login every day we visit. But worse: when logging in to reply to a thread, please redirect the user back to that thread url. Currently, we are redirected after login all teh way back to your cpanel home page, and we then have to find the form section and thread we were about to reply to.

PanagiotisCharalampous
14 Dec 2018, 12:00

Hi dmn,

We do believe you, you are not crazy, we saw the video. We just need to find out why it happens. 

I will check what we can do with the forum settings with the web dev team.

Best Regards,

Panagiotis

damian8
14 Dec 2018, 12:34

Just restarted cTrader a few times, was able to get the problem to occur once on the first of 4 restarts I did. The other 3 restarts did not have the problem.  And again, able to activate AP via the botton only within Positions tab.  I know i am repeating myself, but it confirms previous obs.

damian8
04 Mar 2019, 14:46

RE:

Panagiotis Charalampous said:

Hi dmn,

We do believe you, you are not crazy, we saw the video. We just need to find out why it happens. 

I will check what we can do with the forum settings with the web dev team.

Best Regards,

Panagiotis

Hi Panagiotis, this issue is still happening for me, after a break from trading for 2 months (can't ski and trade every day at the same time!)

It only happens for the first trade of a new session. The shield icon on the chart does not activate the ATP dialogue.  Immediately after trying that, the shield button in the positions tab does work as intended. 

If I can get the time to create a test workspace that produces this issue, I'll let you know and we can set up that desktop share session as previously discussed.