cAlgo 2.01 Crashes

Created at 21 Jun 2017, 04:08
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suraditrading

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Joined 05.02.2017

cAlgo 2.01 Crashes
21 Jun 2017, 04:08

Hi, im experiencing frequent freezes and crashes with the release of version 2.01. This is on both a VPS and local machine.

It particuraly occurs when changing between Live/Demo accounts. It also occurs when i am used ctrader ID and direct trading login methods.

I have also performed clean re-installations with no luck.

Any support available ?

THanks

-

System

 


 

-

Provider

 

[ Name]

Application Hang

 


 

-

EventID

1002

 

[ Qualifiers]

0

 


 

Level

2

 


 

Task

101

 


 

Keywords

0x80000000000000

 


 

-

TimeCreated

 

[ SystemTime]

2017-06-16T10:53:55.000000000Z

 


 

EventRecordID

2011

 


 

Channel

Application

 


 

Computer

vm8

 


 

Security

 

-

EventData

 



 

cAlgo.exe

 



 

2.1.65534.35090

 



 

a94

 



 

01d2e68c75336336

 



 

24

 



 

C:\Users\Administrator\AppData\Local\Apps\2.0\1ZOEEW17.GEK\9XMWWTPO.MK8\pepp..algo_37dabdf737419672_0002.0001_b36b05304abf0859\cAlgo.exe

 



 

09283566-5282-11e7-80dc-00155dbdc21b

 




 

 




 

 



 

55006E006B006E006F0077006E0000000000

Binary data:

In Words

0000: 006E0055 006E006B 0077006F 0000006E 
0010: 0000

In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

The program cAlgo.exe version 2.1.65534.35090 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: a94

Start Time: 01d2e68c75336336

Termination Time: 24

Application Path: C:\Users\Administrator\AppData\Local\Apps\2.0\1ZOEEW17.GEK\9XMWWTPO.MK8\pepp..algo_37dabdf737419672_0002.0001_b36b05304abf0859\cAlgo.exe

Report Id: 09283566-5282-11e7-80dc-00155dbdc21b

Faulting package full name:

 Faulting package-relative application ID:

 

@suraditrading
Replies

Spotware
21 Jun 2017, 14:42

Dear suraditrading,

In order to investigate properly the issue, we will need some troubleshooting information to be sent to our technical team. Next time this happens, please restart cAlgo, press Ctrl + Alt + Shift + T and a troubleshooting pop up form will appear. Please describe the issue you face in the relevant text box and submit the information.

 

@Spotware

suraditrading
21 Jun 2017, 15:07

RE:

Spotware said:

Dear suraditrading,

In order to investigate properly the issue, we will need some troubleshooting information to be sent to our technical team. Next time this happens, please restart cAlgo, press Ctrl + Alt + Shift + T and a troubleshooting pop up form will appear. Please describe the issue you face in the relevant text box and submit the information.

 

Done,

i also emailed support@spotware too with the problem described above

@suraditrading

Spotware
13 Jul 2017, 14:38

Dear suraditrading,

Since we have not heard back from you, we were wondering if you have followed the instructions sent to you by email and if the issue has been resolved.

Best Regards,

cTrader Team

@Spotware

Spotware
13 Jul 2017, 14:38

Dear suraditrading,

Since we have not heard back from you, we were wondering if you have followed the instructions sent to you by email and if the issue has been resolved.

Best Regards,

cTrader Team

@Spotware
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