PanagiotisCharalampous
24 May 2024, 05:39 ( Updated at: 19 Mar 2025, 08:57 )

RE: RE: RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

4035607188E said: 

PanagiotisCharalampous said: 

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:

 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

This has got to be the worst trading software and customer support.  You cannot even diagnose your own product.  Complete fail of an experience attempting to use the software and dealing with company personnel to get help.  If support personnel don't know how to fix this issue, who does? 

Hi there, 

In order to investigate this further, we would need to connect to your computer. Please contact us at support@ctrader.com to arrange it.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:36

Hi there,

You should talk  to your broker regarding execution issues.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:35

Hi there,

The account needs to belong to the same broker and be on the same server as the provider account. You should talk to your broker regarding this.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:33

RE: Ctrader not running any backtest or optimization for any of the bots

pedrointer.12 said: 

cTrader Forum - Backtest, Optimization is Not Working

This forum post also has the same issue as me. We even have the same saversion of windows and the AMD 5. 

I am able to run backtest on visual mode, but It is impossible for me to optimize. 

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:31

Hi there, 

Can you click on a pass and check the log? There should be some useful information there.

Best regards,

Panagiotis

PanagiotisCharalampous
24 May 2024, 05:27

Hi there,

Νο, cBots executed on the cloud do not have access to the local chart.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 11:42

RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:

 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 09:49

Hi there,

Thank you for reporting this issue. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 09:45

RE: RE: RE: RE: How to create dynamic horizontal line

tuuguu177 said: 

PanagiotisCharalampous said: 

tuuguu177 said: 

PanagiotisCharalampous said: 

Hi there,

You can use DrawHorizontalLine to draw horizontal lines.

Best regards,

Panagiotis

but how to make it dynamic. Dynamic means Horizontal lines follow price.

Hi there, 

Just draw the line at the specific price you want on each tick. If you use the same name for your line it will replace the previous one, making it dynamic.

Best regards,

Panagiotis

Could you please show me the code? Sorry i am super newbie at coding. Thank you very much

There is example code in the documentation. Try doing this yourself and let us know where you have questions and what is blocking you to move further.

PanagiotisCharalampous
23 May 2024, 08:33

Hi there,

It's hard to help you which such a vague description. If you want us to have a look, please provide us with the following

• cBot code
• Backtesting parameters and dates
• Screenshots of trades you thing are wrong.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 08:31

RE: RE: How to create dynamic horizontal line

tuuguu177 said: 

PanagiotisCharalampous said: 

Hi there,

You can use DrawHorizontalLine to draw horizontal lines.

Best regards,

Panagiotis

but how to make it dynamic. Dynamic means Horizontal lines follow price.

Hi there, 

Just draw the line at the specific price you want on each tick. If you use the same name for your line it will replace the previous one, making it dynamic.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:36

Hi there,

You can use DrawHorizontalLine to draw horizontal lines.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:34

Hi there,

Please share with us the following

• The complete cBot code.
• Some screenshots, including the cBot log, showing that the cBot is running, even when the condition to stop it is met.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:31

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:29

Hi there, 

As per the message the cBot has crashed. Please share the cBot code so that we can let you know what causes this crash.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:26

Hi there,

Please share the cBot code so that we can reproduce this issue and fix it.

Best regards,

Panagiotis

PanagiotisCharalampous
23 May 2024, 05:22

RE: RE: RE: Example Plugin error

ianmacphee58 said: 

ianmacphee58 said: 

PanagiotisCharalampous said: 

Hi there,

Can you please clarify which example you are using?

Best regards,

Panagiotis

Hi, thanks for the quick reply.

I only saw one example, it’s shown in the manual under Plugin Placement / Creating an Example Plugin and it seems to be called PluginPlacementTest. Hope that helps.

Thanks again. 👍

Hi, The Code Samples example also does not compile - see Plugins / Code Samples / Displaying Information About Bar Prices in the 'Trade Watch' Display.

https://help.ctrader.com/ctrader-algo/plugin-code-samples/#displaying-information-about-bar-prices-in-the-trade-watch-display

 

The one I mentioned earlier is this:

https://help.ctrader.com/ctrader-algo/guides/plugin-placement/#creating-an-example-plugin

 

Okay I think I have solved it myself.

I replaced your sample code (doesn't compile):

            Trade Watch.AddTab("Volume").Child = _volumeText;

with this (compiles and works):

            var tab = TradeWatch.AddTab("Volume");  
            tab.Child = _volumeText;

Hi there,

Thanks, it looks like a typo, I will ask the relevant team to fix it.

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 12:04

Hi there,

Can you please clarify which example you are using?

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 11:14

RE: RE: RE: RE: RE: Cannot open copy strategies anymore on mobile devices (iPhone / iPad) after latest update

Kaspricci said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Kaspricci said: 

PanagiotisCharalampous said: 

Hi there,

Thank you for reporting this issue. Please send us some troubleshooting information the next time this happens by tapping seven times on the logo inside the main menu. Please paste a link to this discussion inside the text box before you submit it.

Best regards,
 

Hi. I tapped 7 times on the logo and was asked to submit the information. I did. But there was not text field to enter the link of this discussion. Same for iPad. 

Hi there,

Can you please provide us an approximate time when you sent the troubleshooting?

Best regards,

Panagiotis

Just did it again right now on my iPhone (13:49 UTC+2)

Looks like this for ever…

Any update on this topic? 

Hi there,

We are looking into this. Can you please let us know with which brokers you have accounts with?

Best regards,

Panagiotis

PanagiotisCharalampous
22 May 2024, 10:47

Hi wolters,

Thank you. We will check and resolve in an upcoming update.

Best regards,

Panagiotis