nickepayne
05 Nov 2024, 12:59 ( Updated at: 05 Nov 2024, 13:03 )

RE: cTrader Bug Report

nickepayne said: 

Early yesterday morning all was well with version 5.0.40 but then problems started for me on more than one version of CTrader with 2 different Brokers. A friend also has the same issues with a third Broker.

The issue is preventing me trading today as yesterday.The box to the right of New Order at the top which has saved templates will not work and when I try to change my chart to another instrument or time frame I lose the MacD and any info from the box at the bottom, so very inconvenient.

After logging in initially it works ok for around 10 mins but then the template box greys out and doesn't work.

Please fix this as judging by the comments many have the same issue with different Brokers.

Thanks

        The Spotware Tech Guy said I needed to speak to my Broker, my Broker responded as below. Please could Spotware respond to the Traders as everyone is unable to use Ctrader         charts at the moment, thanks.

"We understand the issue you are experiencing is from Spotware Ctrader platform.

Unfortunately, we do not have control of the Spotware Ctrader platform and the only solution is to inform Spotware directly.

From our side we have contacted Spotware to inform them the issues you are experiencing as we were also notified by multiple other clients.

You can also post or check if the issue was posted on their forum at https://ctrader.com/forum/ctrader-support/

Should we receive an update or solution we will contact you with the relevant information.

Thank you for your understanding."
 

 

nickepayne
05 Nov 2024, 09:02 ( Updated at: 05 Nov 2024, 11:20 )

Early yesterday morning all was well with version 5.0.40 but then problems started for me on more than one version of CTrader with 2 different Brokers. A friend also has the same issues with a third Broker.

The issue is preventing me trading today as yesterday.The box to the right of New Order at the top which has saved templates will not work and when I try to change my chart to another instrument or time frame I lose the MacD and any info from the box at the bottom, so very inconvenient.

After logging in initially it works ok for around 10 mins but then the template box greys out and doesn't work.

Please fix this as judging by the comments many have the same issue with different Brokers.

Thanks