pap64
05 May 2021, 16:19

RE:

PanagiotisCharalampous said:

Hi pap64,

There is no support email, if you cannot post this information here, please send it to my personal, pc@spotware.com.

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis

I sent you an email a few days ago...did you respond to it?

Regards.

pap64
29 Apr 2021, 03:42 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi pap64,

You need to provide more information. First of all, make sure that the below are all checked

If you still cannot see your subaccount, let us know the following

1.  Your broker
2. The parent account number
3. The subaccount number
4. The strategy you are following
5. Screenshots showing that the account is missing

Best Regards,

Panagiotis 

Join us on Telegram

Hi

Could you provide me with an email to send my details to?

Thanks, Phil

pap64
27 Apr 2021, 01:30 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi pap64,

You can find your subaccounts under the main account in cTrader Copy 

For example

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotos

Sorry but it's not showing on any account...anywhere? I need to get to the bottom of this! Please could you direct me to where I can lodge a complaint?

Regards, Phil.

pap64
26 Apr 2021, 15:05

RE:

PanagiotisCharalampous said:

Hi pap64,

Can you explain what do you mean?

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis

Well you said that my funds are in my sub account. Where do I find this sub account if it hasn't been moved back to my ICMarkets account?

Regards, Phil.

pap64
21 Apr 2021, 10:41

RE:

PanagiotisCharalampous said:

Hi Phil,

You can real all about investing in strategies here. Let me know if you still have any questions.

Best Regards,

Panagiotis 

Join us on Telegram 

Hi Panagiotis,

I read about the investment strategies but it didn't tell me about what happens to my funds if the strategy provider withdraws his strategy. It doesn't mention about a "sub account".

What, and where is my "sub account" that you mention?

Regards, Phil

 

pap64
15 Apr 2021, 17:30

RE:

PanagiotisCharalampous said:

Hi pap64,

Your funds are in your subaccount. If Stopped strategies is selected, then you should be able to see the subaccount as well.

Best Regards,

Panagiotis 

Join us on Telegram

Hi Panagiotis

Sorry for my ignorance but is my subaccount my broker from which I linked to cTrader copy? That would be ICMarkets.

The trader, who's strategy I was following, disappeared before I stopped following him. I was not following anyone else. In such a case, would my funds still be returned to my subaccount?

Kind regards, Phil

pap64
15 Apr 2021, 15:57 ( Updated at: 21 Dec 2023, 09:22 )

RE:

PanagiotisCharalampous said:

Hi pap64,

Make sure you are seeing the stopped strategies. See below

Best Regards,

Panagiotis 

Join us on Telegram

Hi thanks for reply Panagiotis. Yeah I can see that but the strategy provider has disappeared. I understand that cTrader will have my funds...would that be correct? I linked to cTrader through ICMarkets but the funds are not with them. The strategy provider doesn't have access to my funds so do you know how I will retrieve them from cTrader? Someone must know where they are.