Mercury
07 Jan 2021, 17:33

RE:

PanagiotisCharalampous said:

Hi Pawel,

Your client relationship is with your broker and your broker is solely responsible for your accounts. The broker has the exclusive responsibility to solve such issues. If they still think this is our problem, then they should contact us directly to explain to them what needs to be done.

Best Regards,

Panagiotis 

Join us on Telegram 

I will forward your response to them.

Mercury
07 Jan 2021, 16:03

Hi PanagiotisCharalampous

Thank you for your time and response.

My broker however responded: "This unfortunately seems to be an issue on Spotware's side".

During previous error found in your source code situation was the same. Broker suggested that issue was on Spotware side, Spotware that on broker side.

Mercury
05 Jan 2021, 17:05

RE:

PanagiotisCharalampous said:

Hi Pawel,

There are many reasons that could lead to orders not to be copied between accounts. To investigate further we need the following

1. The strategy name.
2. The follower's account and broker
3. The deal IDs which have not been copied.

Best Regards,

Panagiotis 

Join us on Telegram 

 

 

1. Mercury capital (it is private strategy so it is not visible from outside - only via invitation link).

2. Provide and follower accounts are from IcMarkets broker. Provider account number: 1083572, follower: 1083810.

3. All starting from 14th of December.