m.francomano
27 Oct 2020, 18:06

RE:

PanagiotisCharalampous said:

Hi m.francomano,

Yes it does. In the meanwhile, please go to  C:\Users\UserName\AppData\Roaming\broker cTrader\Settings, delete the contents of the folder and let me know if this fixes the issue.

Best Regards,

Panagiotis 

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Hi Mr. Charalampous, 

Are there any updates on the problem?

Thank you.

Best Regards

m.francomano
22 Oct 2020, 19:13

RE:

PanagiotisCharalampous said:

Hi m.francomano,

Yes it does. In the meanwhile, please go to  C:\Users\UserName\AppData\Roaming\31fx cTrader\Settings, delete the contents of the folder and let me know if this fixes the issue.

Best Regards,

Panagiotis 

Join us on Telegram

Hi, I followed your instructions and it made me log in, but immediately after  I got the same error message. I managed to close the message window but the cTrader crashed and froze. Best regards

m.francomano
21 Oct 2020, 20:35

RE:

PanagiotisCharalampous said:

Hi m.francomano,

We have received the error report and the team is working on a fix.

Best Regards,

Panagiotis 

Join us on Telegram

Thank you very much. Does the cTrader update itself once the problem is resolved? Best regards

m.francomano
20 Oct 2020, 20:05

RE:

PanagiotisCharalampous said:

Hi m.francomano,

Did you try a clean installation?

Best Regards,

Panagiotis 

Join us on Telegram

Hi, I tried the clean installation but it keeps giving me the same error message. The cTrader was working fine until a week ago ...