alexei.kuntysh
05 Dec 2024, 08:29

RE: RE: RE: Incorrect TickValue for all ZAR instruments

Hi Panagiotis,

Sorry, I am not able to do this. However, I have tried the same code on a different demo from Pepperstone and it worked correctly. So it is definitely a problem with my demo account. Will try to reload or reset it somehow and see if this will work. Thank you for your help!

Best regards,

Alexei

alexei.kuntysh
05 Dec 2024, 08:05

RE: Incorrect TickValue for all ZAR instruments

Hi Panagiotis,

Hm, indeed on your side it is correct… My account is in USD, it is a usual Pepperstone demo account. Is it possible that “TickValue” value is filled in in the database by the broker and not by Spotware? Here is the full screenshot from my side:

alexei.kuntysh
05 Dec 2024, 07:30

RE: Incorrect TickValue for all ZAR instruments

Hi Panagiotis,

Sure! I run the following code on USDZAR instrument:

Print("Symbol.TickValue = "+Symbol.TickValue);

As a result, in the Logs console I receive this:

Symbol.TickValue = 0.04297296253166513

It means that for 1 tick (0.00001) of USDZAR with a $1 trade I will earn or lose ~$0.043, which is obviously incorrect, as it should be somewhere around ~$0.000000552.

Best regards,

Alexei

alexei.kuntysh
08 Nov 2024, 04:53 ( Updated at: 08 Nov 2024, 06:14 )

RE: cloud-connection lost

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

 

Hi Panagiotis,

Yes, thank you! Everything works now.

alexei.kuntysh
08 Nov 2024, 04:53 ( Updated at: 08 Nov 2024, 06:14 )

RE: cTrader latest version disconnecting problem

PanagiotisCharalampous said: 

Hi all,

This problem should have been resolved by now. Please restart your cTrader and in case you still experience problems, please send us some troubleshooting information quoting this thread.

Best regards,

Panagiotis

Hi Panagiotis,

Yes, thank you! Everything works now.

alexei.kuntysh
07 Nov 2024, 05:07 ( Updated at: 07 Nov 2024, 06:56 )

RE: cloud-connection lost

samyelzallat said: 

Hello , I've been experiencing this too for around 3 days now

it happens when Algo tries to sync, it can only do the first sync when you open the software, then is never able to reconnect and gets stuck
The only solution is restarting over and over

 

The same on my side.

alexei.kuntysh
07 Nov 2024, 05:06 ( Updated at: 07 Nov 2024, 06:56 )

RE: RE: RE: cTrader latest version disconnecting problem

josuecavalcante said: 

emaile2008 said: 

PanagiotisCharalampous said: 

Hi there,

Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

 

Solved it by re install ctrader

I'm still having this issue, in 5 min after starting the application the option to switch from workloads doesn't show.. and also the indicators are not showing on the chart,

It's happening with different internet providers and different pcs.. already tried reinstalling but it didn't fix.

 

The same on my side. On different PCs, different internet providers, different locations. Will follow to see if this is solved by Spotware.