PanagiotisCharalampous
22 Oct 2019, 10:33

Hi FireMyst,

Just take them of the charts.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 10:16

Hi FireMyst,

It seems you are using a number of custom indicators which might be the root of the problem. We will need to have these indicators to determine if they are causing this. In the meanwhile, can you please remove them and let us know if the issue persists?

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 09:00

Hi GlenHendriks,

I have received the videos and forwarded them to the product team.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 08:54

Hi FireMyst,

To check what happens we will need you to send us troubleshooting information and your settings file. For troubleshooting information, please press Ctrl+Alt+Shift+T, paste the link to the discussion in the text box and press submit. Settings file is found at C:\Users\User\AppData\Roaming\broker-cTrader\Settings. You can send it at community@spotware.com.

Best Regards,

Panagiotis

PanagiotisCharalampous
22 Oct 2019, 08:43

Hi Rob,

Can you please post the complete cBot code so that we can run it and reproduce the problem?

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 12:01

Hi NyanHtet,

Since we do not have the complete cBot code to reproduce the problem, we can only make guesses. Try rounding your calculated values to 5 decimal points and let us know if it resolves the problem. Example

position.StopLoss <= Math.Round(position.EntryPrice + (Symbol.PipSize * breakevenextrapips),5)

Else please post the complete cBot code and steps to reproduce the behavior.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 10:04

Hi GlenHendriks,

I have not received anything, Can you please try again or post the links here?

raichad001,

Can you also record a video of this behavior?

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:14

Hi zooz911,

Thanks for posting in our forum. I am not sure what kind of help do you need. The messages are clear about what the problem is.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:12

Hi douglascvas,

To give you an explanation we will need the source code for both the cBot and the Indicator. However, the most common explanation for such cases is that the candles are drawn based on the Bid prices but buy positions are opened based on the Ask prices. Therefore if the spread is high then sometimes the positions might open on places outside of the candle.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:05

Hi sascha.dawe,

Unfortunately this is not possible. You can only get the total volume for each bar.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 09:02

Hi Andy,

Execution issues are always handled by the brokers. Checking execution issues requires access to your trading account information which is only available to your broker. We do not have permission to check through this channel. Therefore you need to contact your broker. If your broker needs assistance in investigation, they will contact our support department directly.

Best Regards,

Panagiotis

PanagiotisCharalampous
21 Oct 2019, 08:40

Hi enoque_santos,

The problem occurs because you are trying to access a property of the object that is returned by the Find() function without checking if the function actually returns a value. For example below

            if (Positions.Find("buyPosition00").Pips >= TakeProfitInPips)
            {
                CloseAllPositions();
            }

To fix this you need to make the relevant checks wherever this is applicable. See below an example

            if (Positions.Find("buyPosition00") != null && Positions.Find("buyPosition00").Pips >= TakeProfitInPips)
            {
                CloseAllPositions();
            }

Best Regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2019, 16:06

RE: RE: RE:

afhacker said:

matt_graham_92@hotmail.com said:

Panagiotis Charalampous said:

Hi Matt,

Can you please provide more information about this issue? What is the problem and in which version do you experience it, 3.5 or 3.6?

Best Regards,

Panagiotis

I have a cbot that I can not use due to the update. It will not open any positions! There is a major bug on cTrader 3.6 Automate API, which doesn't execute the code on each new upcoming bar. I am waiting for next update to have this issue solved, hopefully!

Hey Mat, I already reported the issue, its Renko chart OnBar method bug.

Indeed AlgoDeveloper has reported such an issue but it would be good to have the cBot and confirm that it is the same issue and that it has been resolved.

PanagiotisCharalampous
18 Oct 2019, 15:45

Hi Matt,

Can you share the cBot code with us and steps to reproduce the problem?

Best Regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2019, 15:19

Hi ZeroPoint618,

Can we arrange a TeamViewer session so that a member of our QA team inspects this problem? If you are available, please send me an email at community@spotware.com.

Best Regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2019, 15:08

Hi ZeroPoint618,

Can you try accessing cTrader Web in Incognito mode and let us know if it resolves the issue?

Best Regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2019, 14:11 ( Updated at: 21 Oct 2019, 10:01 )

Hi douglascvas,

Which post do you want to delete?

Best Regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2019, 14:10

Hi maad_alex,

Thanks for posting in our forum. Unfortunately this is not possible at the moment. However it would not be hard to implement a cBot for this functionality.

Best Regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2019, 08:54

Hi Andy,

Thanks for posting in our forum. For execution issues you should contact your broker.

Best Regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2019, 08:20

Hi enoque_santos,

Thanks for posting in our forum. Please share the cBot code so that we can have a look.

Best Regards,

Panagiotis