PanagiotisCharalampous
15 Dec 2023, 15:02

Hi there,

Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis
 

PanagiotisCharalampous
15 Dec 2023, 15:00

Hi there,

I responded in the thread.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Dec 2023, 14:58

RE: Can’t draw, drag and move objects properly

mikefox said: 

It Even got worse for me now. 

Now i cant even add anything to the chart at all .

I Could add Box elipse and triangle. But no trendlines no forks.

I Could add fibs.

Price channel bugs as trendlines did before wont let me grab them and trendlines got worse cant add them at all. 

Plattform is none functional it should not be in use .

How could developers release a product so buggy?

Something is not right here.

Hi there,

Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

PanagiotisCharalampous
15 Dec 2023, 14:58

RE: Can’t draw, drag and move objects properly

mikefox said: 

It Even got worse for me now. 

Now i cant even add anything to the chart at all .

I Could add Box elipse and triangle. But no trendlines no forks.

I Could add fibs.

Price channel bugs as trendlines did before wont let me grab them and trendlines got worse cant add them at all. 

Plattform is none functional it should not be in use .

How could developers release a product so buggy?

Something is not right here.

Hi there,

Thank you for reporting this issue. Unfortunately we were not able to reproduce this behavior. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

PanagiotisCharalampous
15 Dec 2023, 06:21

Hi there,

Spotware is not a broker. You should contact a broker regarding this question.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Dec 2023, 06:18

Hi there,

Your problem is here

            var chkboxSells = new CheckBox
            {
                Text = "Sells",
                HorizontalAlignment = HorizontalAlignment.Left,
                VerticalAlignment = VerticalAlignment.Center,
                IsChecked = false
            };

            var chkboxBuys  = new CheckBox
            {
                Text = "Buys",
                HorizontalAlignment = HorizontalAlignment.Left,
                VerticalAlignment = VerticalAlignment.Center,
                IsChecked = false
             };

Remove the var keyword and the issue should be fixed.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Dec 2023, 06:13

Hi there,

You cannot create and disable accounts using APIs. Such options are available only to brokers.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Dec 2023, 06:13

Hi there,

You cannot create and disable accounts using APIs. Such options are available only to brokers.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Dec 2023, 06:11

RE: RE: How to change Trade account as read-only mode using cBot

ymalli144 said: 

PanagiotisCharalampous said: 

Hi there,

There is no such option in the API.

Best regards,

Panagiotis

Thanks.

Is there a way to create trade account using cBot?

Hi again,

No there isn't

PanagiotisCharalampous
15 Dec 2023, 06:11 ( Updated at: 21 Dec 2023, 09:23 )

Hi there,

It's part of the ProtoOAPosition message

Here is the link to the actual message

https://help.ctrader.com/open-api/model-messages/#protooatradedata

Best regards,

PanagiotisCharalampous
14 Dec 2023, 12:14

RE: CLI: lack of basic functionalities

ncel01 said: 

Thanks for informing.

Hi, 

We do not have such plans at the moment.

Best regards,

PanagiotisCharalampous
14 Dec 2023, 09:24

Hi Mike,

It is still hard to help you without exact steps on how to reproduce the issues on our machines. If you want the community to help you with coding issues, you need to help them reproduce the problem in two minutes :) Nobody will spend hours guessing what is wrong. We have our own problems to solve :)

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 09:16 ( Updated at: 21 Dec 2023, 09:23 )

RE: RE: RE: RE: my checkboxes are null references

ctid4921325 said: 

PanagiotisCharalampous said: 

ctid4921325 said: 

PanagiotisCharalampous said: 

Hi there,

It's hard to tell what the problem is with just some samples of the code. You should share the complete cBot code so that we can reproduce the problem.

Best regards,

Panagiotis

also, to replicate.. you need to place some trades, then choose your checkbox options then “Move Stoploss”

 

Thanks

Hi there,

I tried for a while to reproduce it but with no luck. Can you provide more specific steps we need to follow to reproduce this?

Best regards,

Panagiotis

Hey Panagoitis, thanks for going to this effort. Simplest reproduction is

Step 1)
Place a trade

 

Step 2) Click the “Close selected trades” button, Feel free to toggle any of the checkboxes, results are the same.

Step 3) See "Crashed in Click event with NullReferenceException: Object reference not set to an instance of an object.

 

Thanks!

Hi there,

Unfortunately the code you have shared has less parameters and displays nothing on the chart. So we are probably not running the same code

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 07:14

RE: ctrader for mac

ctid6168533 said: 

I need Ctrader for MAC or Linux by any mean i am running 24/7 Bots and Windows is not a reliable OS at all. sometimes the Ctrader apps hangs and shuts down automatically 

 

this is not reliable at all, noone can risk money on non reliable OS 

Hi there,

Check out the below

https://ctrader.com/forum/announcements/42478

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 07:13

Hi there,

You should explain your issue with more details. You should provide at least some examples of what the problem is.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 07:08

Hi there,

Current prices are available through Bid and Ask properties of your algo.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 07:06

Hi there,

There is no such option in the API.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 07:02

RE: RE: my checkboxes are null references

ctid4921325 said: 

PanagiotisCharalampous said: 

Hi there,

It's hard to tell what the problem is with just some samples of the code. You should share the complete cBot code so that we can reproduce the problem.

Best regards,

Panagiotis

also, to replicate.. you need to place some trades, then choose your checkbox options then “Move Stoploss”

 

Thanks

Hi there,

I tried for a while to reproduce it but with no luck. Can you provide more specific steps we need to follow to reproduce this?

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 06:45

Hi there,

You should talk with your broker regarding execution issues.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Dec 2023, 06:44 ( Updated at: 21 Dec 2023, 09:23 )

RE: Full screen mode leaves a white line at the edge of extended monitor

Sarpul said: 

I am having the same problem. Using ctrader fullscreen (f11) will show a large white/grey bar on the other screens:

Hi there,

Thanks for reporting this. We managed to reproduce it and we will fix it in an upcoming update

Best regards,

Panagiotis