PanagiotisCharalampous
16 Feb 2024, 07:21

Hi ncel01,

Out of curiosity, what would you expect to happened? Async execution cannot be realistically simulated as there is no server that we need to wait to respond.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Feb 2024, 07:19

Hi there,

Can you please provide more information about your issue?

Best regards,

Panagiotis

PanagiotisCharalampous
15 Feb 2024, 08:03

RE: RE: RE: RE: Funds not removed

Ding+Dong said: 

i have sent troubleshooting 

 

Hi there,

The issue should have been resolved now. Can you check again?

Best regards,

Panagiotis

PanagiotisCharalampous
15 Feb 2024, 07:03

Hi Gary,

I think the error message is clear and also explains what exactly needs to be done :) I wound suggest to use the API Timer instead.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Feb 2024, 07:00

Hi there,

No it is not.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Feb 2024, 06:59

Hi there,

If you want to create a live cTrader account, you need to contact a broker that offers cTrader. You can find some here.

Best regards,

Panagiotis

PanagiotisCharalampous
15 Feb 2024, 06:58

Hi there,

cTrader for Mac has been released with the minimum features to make it a viable platform. More features would be released as soon as they are tested and stable. The alternative would be to release nothing until everything is ready.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Feb 2024, 06:36

Hi there,

Because of trading costs like commissions, swaps etc.

Best regards,

Panagiotis

PanagiotisCharalampous
14 Feb 2024, 06:35

Hi there,

You should check execution issues with the broker.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 14:41

RE: RE: Backtesting indexes don´t show results

oliver.r.m.92 said: 

PanagiotisCharalampous said: 

Hi Oliver,

Check your log and you will discover the reason. You need to normalize the volume as below

        private double VolumeInUnits        {            get { return Symbol.NormalizeVolumeInUnits(Symbol.QuantityToVolumeInUnits(Quantity)); }        }

Best regards,

Panagiotis

Perfect, thak you! That was the error, is the code you have provided me the one that should always be used, whether indexes, forex or anything that is operated? The one that was already in my code works only with forex, is it equally correct or have I been using it wrong?

 

Hi Oliver,

You can use what I have sent for all cases.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 09:38

Hi there,

If you will be trading on two separate accounts, then there should be no conflict whatsoever.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 07:24

RE: RE: china The request could not be satisfied.

5316878 said: 

PanagiotisCharalampous 说： 

嘿，你好

您能否提供更好的问题描述？你在某处收到这个错误吗？如果是，在哪里？

此致敬意

帕纳吉奥蒂斯

Hi there,

You get this error when you send to many requests to the server in a short amount of time.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 07:23

Hi there,

The question is very broad and it all depends on what do you want to do. If you make it more specific, we can provide more specific suggestions.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 07:20

Hi there,

Please provide the complete script.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 07:19

Hi Oliver,

Check your log and you will discover the reason. You need to normalize the volume as below

        private double VolumeInUnits
        {
            get { return Symbol.NormalizeVolumeInUnits(Symbol.QuantityToVolumeInUnits(Quantity)); }
        }

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 07:07

RE: RE: Withdrawal and Deposit of Funds by Strategy Provider While Trades are Open Causing Losses to Copiers

77ty7th said: 

PanagiotisCharalampous said: 

Hi Kevin,

This is clearly described in the help files, therefore the strategy providers should be fully aware of how cTrader Copy works

https://help.ctrader.com/ctrader-copy/?h=equity#equity-to-equity-ratio

Best regards,

Panagiotis

Hi Panagiotis,

I believe the strategy provider RNfXph either may not have read your help file on equity-to-equity ratio or may have read it but does not full comprehend it because he/she had made withdrawals and deposits multiple times between 01-Feb an 02-Feb while trades were open causing considerable losses to his/her copiers.

Also I have read your help file on how equity-to-equity ratio works, and it does not highlight specifically to strategy providers that withdrawing funds from or depositing funds to their strategy account while trades are open  may cause losses to their copiers' accounts. Therefore even if the strategy provider is aware that the platform automatically recalculates their equity and adjusts current open positions and future trades according to the equity-to-equity model, the strategy provider may not be aware that this may result in losses for his/her copiers.

Regards,
Kevin Wan

Hi Kevin,

I will suggest to the product team to improve the documentation regarding this matter. 

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 07:02

Hi there,

Check the logs to see if the trailing stop loss is actually set. You could be using an invalid stop loss value.

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 06:59

Hi there,

It is not clear to us what is the problem you are trying to describe. Could you please record a video so that we can see what you are looking at?

Best regards,

Panagiotis

PanagiotisCharalampous
13 Feb 2024, 06:58

RE: RE: RE: Auto Lot Sizing Based on Account Balance/Equity

jmenotts said: 

Hi and thankyou for the reply, How would i make the robot trade higher lots automatically per 1k account balance and add a spread filter please?

Hi there,

If you want to adjust the volume automatically then write a formula that will calculate the volume as per your needs. It will look something like this

public double GetVolume()
{
	...
	return myCustomVolume;
}

Regarding the spread, you can get the current symbol spread using the Spread property. Your condition will look something like the below

if(Symbol.Spread < mySpreadThreshold)
{
	...
}

PanagiotisCharalampous
12 Feb 2024, 07:02

Hi Kevin,

This is clearly described in the help files, therefore the strategy providers should be fully aware of how cTrader Copy works

https://help.ctrader.com/ctrader-copy/?h=equity#equity-to-equity-ratio

Best regards,

Panagiotis