PanagiotisCharalampous
04 Jun 2024, 10:39

Hi there,

Can you please record a video demonstrating this behavior and send it to us? 

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 07:30

RE: remove object

EyeballPM said: 

File sent via whats app

Hi there, 

I do not have WhatsApp. Please share the code here.

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 07:20

Hi there,

Partial closing does not raise the Closed event. Please subscribe to the Modified event instead.

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:43

Hi there,

You should talk to your prop firm regarding this matter.

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:41

Hi Lukasz,

Can you please share the complete indicator code and instructions how to reproduce this behavior?

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:37

Hi there,

Please share the indicator code and exact steps to reproduce the problem and we will have a look. 

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:33

Hi there,

Can you please record a video demonstrating this issue?

Best regards,

Panagiotis

PanagiotisCharalampous
04 Jun 2024, 05:32

RE: RE: ....

Clark22 said: 

PanagiotisCharalampous said: 

Hi there,

I do not understand the problem. Can you please explain with more details?

Best regards,

Panagiotis

 

Hi,

Has this security issue been investigated?

 

Cheers,

Clark

Hi Clark,

We are looking into it.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 10:56

RE: RE: My ctrader freeze when i'm using my cbot

firemyst said: 

PanagiotisCharalampous said: 

Hi guys,

Thank you for contacting Spotware. If you are looking to delete your demo accounts, you can  use the link below. Please make sure you have closed all your positions and canceled all your orders before deleting your accounts.

https://id.ctrader.com/my/settings/accounts

You can use the link below to delete your cTrader ID. Note that in order to delete your cTrader ID, all your accounts need to be deleted first.

https://id.ctrader.com/my/settings/credentials 

Best regards, 

 

You didn't respond to the poster's concerns about cTrader and cBots freezing on users. Is @Spotware actually aware of and investigating this issue? 

Or do you need to see a video of it happening?

Hi firemyst,

Sorry I responded to the wrong post. Could you please send us some troubleshooting information the next time this happens? Please paste a link to this discussion inside the text box before you submit it.

Best regards,

PanagiotisCharalampous
03 Jun 2024, 10:50

RE: RE: RE: RE: RE: cTrader v5 .Algo File does not overwrite

RiskOnTrade said: 

RiskOnTrade said: 

PanagiotisCharalampous said: 

RiskOnTrade said: 

PanagiotisCharalampous said: 

Hi there,

Can you record a video demonstrating this happening?

Best regards,

Panagiotis

Please check your Telegram. I DM you.

We managed to reproduce the problem and we will fix it soon

Great news, Thanks

Hello PanagiotisCharalampous, 

I have updated to v5.0.24, the overwrite issue still continues. When will it be solved?

Hi therem

It will be fixed in the next update, probably next Monday.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 10:40

Hi there,

The ROI is calculated based on the trader's net profit, therefore any trading costs are deducted.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 10:09

Hi there,

Thanks for reporting this issue. We managed to reproduce it and we will fix in an upcoming update.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 07:14

Hi there,

Unfortunately this is an OS restriction, there is not much we can do about this at the moment.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 05:43

Hi there,

You should talk to your broker about such issues.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 05:25

Hi there,

Execution is handled by your broker. You should talk to them first.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 05:24

RE: RE: meu ctrader não esta abrindo no |Pc porque

wesleylopes04 said: 

PanagiotisCharalampous said: 

O MEU TAMBEM PAROU DE FUNCIONAR NA SEXTA E NAO FUNCIONOU MAIS.

Join us on Telegram

 

Hi there,

This is a four years old thread. Please report your issue on a separate thread and provide some more information.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 05:19

Hi there,

This is a knows issue and we are working on a solution. In the meanwhile, you can try giving full access permissions to your cBot.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 05:18

Hi there,

Stop losses are market orders therefore you can invent any trigger rule you want. They can trigger at the opposite price but the execution will take place the the current market price. On the other hand, a limit order is executed at the requested price or better. So you cannot just trigger it whenever you want.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 05:18

Hi there,

Stop losses are market orders therefore you can invent any trigger rule you want. They can trigger at the opposite price but the execution will take place the the current market price. On the other hand, a limit order is executed at the requested price or better. So you cannot just trigger it whenever you want.

Best regards,

Panagiotis

PanagiotisCharalampous
03 Jun 2024, 05:13

Hi there,

This service is only available to brokers that have subscribed to it. Talk to your broker about this.

Best regards,

Panagiotis