PanagiotisCharalampous
18 Oct 2024, 09:31

RE: RE: ChartArea Max X value

(Panagiotis - any plans to include a line label property as a standard feature? Would be nice)

No specific plans at the moment

PanagiotisCharalampous
18 Oct 2024, 07:12

Hi there,

Missing features will be added in future releases of the application.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2024, 06:04

Hi there,

We have received the information and the issue will be investigated soon.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2024, 05:58

RE: Historical Bid/Ask prices for pair are not synced by timestamp

csafx1 said: 

I am using the Open API to get historical tick data (ProtoOAGetTickDataReq). It doesn't allow me to obtain the Bid / Ask prices together, and so I populate a Bid and Ask table with the respective returned data for each call. Some of the price points match on symbol and unix timestamp,  but many other do not. In reconciling the Bid and Ask prices, what is the process (outside of a actual match on symbol and timestamp), in resolving the other price data. Is there an approximate formula used or something else?

Hi there,

Bid and ask prices are independent from each other. Sometimes are updated together but most of the times they are updated separately.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2024, 05:52

Hi there,

This tool is only available in cTrader Web.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2024, 05:50

Hi there,

You can use a combination of Chart.FirstVisibleBarIndex + Chart.MaxVisibleBars to get the last index on the chart.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2024, 05:36

RE: ctrader charts not loading, refer to screenshot

Robsn said: 

I have the same problem when using the internet in my workplace. Charts not loading. Maybe its because use of “public network” or unsafe network. I dont know. Need help with that as well.

Thanks! 

  

 

Hi there,

This is usually a network issue.  Send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2024, 05:33

RE: RE: OnException for an an error in Initialize of an Indicator appears to run after all the history Calculate calls

martins said: 

PanagiotisCharalampous said: 

Hi there,

The OnException method was designed to inform developer that something is wrong in the algo. It is not supposed to be used in the execution flow of the algo. The order of execution of the OnException is not guaranteed and can be changed later. If you want to handle exceptions in predicted way you should use try catch {} blocks explicitly and do not rely on the OnException handler.

Best regards,

Panagiotis

Fair enough, for Indicators possibly, although if a Robot relies on them they need the same fault tolerance. 
Does it work differently for Robots - reading this https://help.ctrader.com/ctrader-algo/fault-tolerance/ it presents OnException as if it can take the place of individual error handling: “you can also customise how your algos react to certain exceptions, or overwrite the default fault tolerance behaviors entirely. To do so, use the OnException() method. It acts as the dedicated handler for any unhandled exceptions.”

Hi there,

Fault tolerance and correct exception handling is not the same thing. Fault tolerance means that the cBot/Indicator will continue running even if an unforeseen exception is thrown. It's there to help you from unpredicted exceptions. It's just a last resort handler in case an exception has not been explicitly handled by the programmer. Nevertheless this does not mean you do not need to handle properly exceptions you can foresee in your code. So do not rely on OnException() method for error handling.

Best regards,

Panagiotis

PanagiotisCharalampous
18 Oct 2024, 05:25

RE: RE: Copy trading don't work!!!

Da_ct said: 

PanagiotisCharalampous said: 

Hi there,

Your post does not provide enough evidence that something is wrong. Please provide more explicit information that shows there is an issue. Provide evidence of what commission you have received and explain what you should have gotten instead using calculations.

Best regards,

Panagiotis

Is this information not enough?  I'm not talking about commissions, I'm talking about profits that are not counted in the accounts that follow my strategy! I should send you the screenshots of the percentages that my followers make but rightly they will be different since they didn't follow me at the same time. So what other information do you want?
could it depend on the country? from the lever I use? by the volume of the lots? I just want to understand why

Hi there,

If you refer to the following accounts performance, results are not guaranteed and may vary compared to those of the strategy provider due to the following reasons:

1. Differences between Your positions' entry and closing prices and those of the strategy provider.
2. Differences in the size of Your positions compared to those of the strategy provider.
3. Variations in the commissions You pay to Your broker compared to those of the strategy provider.
4. The possibility that Your broker does not offer the same trading symbols used in the strategy.
5. Insufficient margin in Your account to copy some of the orders executed in the strategy.
6. Differences in the stop out levels, which might cause Your account to be stopped out, while the strategy provider continues to trade.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Oct 2024, 09:40

Hi there,

Your post does not provide enough evidence that something is wrong. Please provide more explicit information that shows there is an issue. Provide evidence of what commission you have received and explain what you should have gotten instead using calculations.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Oct 2024, 09:37

Hi there,

The OnException method was designed to inform developer that something is wrong in the algo. It is not supposed to be used in the execution flow of the algo. The order of execution of the OnException is not guaranteed and can be changed later. If you want to handle exceptions in predicted way you should use try catch {} blocks explicitly and do not rely on the OnException handler.

Best regards,

Panagiotis

PanagiotisCharalampous
17 Oct 2024, 07:53

Hi there,

Did you check the obvious? That the account id is correct?

Best regards,

Panagiotis

PanagiotisCharalampous
17 Oct 2024, 05:01

Hi there,

Please use English language and share with us all necessary information that would help us reproduce your problem. We need at least the following

• cBot code 
• Parameters
• cBot log
• Dates and times where you expected something to happen but did not.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Oct 2024, 12:31

Hi there,

You can already do this

Best regards,

Panagiotis

PanagiotisCharalampous
16 Oct 2024, 09:15

RE: RE: price line colour

hugh.mcgahern said: 

PanagiotisCharalampous said: 

Hi there,

Can you explain what do you mean with Price Line?

Best regards,

Panagiotis

Hi,

 

I like to use a line chart instead of candlesticks etc, and want to change the line colour if possible?

Thank you!

Hugh.

 

You can change it by changing the Bear outline color

PanagiotisCharalampous
16 Oct 2024, 05:23

Hi there,

No this is not possible.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Oct 2024, 05:22

Hi there,

Unfortunately we cannot help you regarding such matters in this forum. You should contact the broker or the relevant authorities.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Oct 2024, 05:20

Hi there,

There is not comprehensive list but you can find some here.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Oct 2024, 05:18

Hi there,

It looks like slippage. Check it with your broker.

Best regards,

Panagiotis

PanagiotisCharalampous
16 Oct 2024, 05:17

Hi there,

Can you explain what do you mean with Price Line?

Best regards,

Panagiotis