PanagiotisCharalampous
19 Apr 2021, 11:27 ( Updated at: 19 Apr 2021, 11:28 )

Hi meonzoom2804,

If you have a Spotware cTrader Beta account, send us an email at community@spotware.com using your cTrader ID email and we will delete the account for you.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 10:24

Hi c3techcz,

Can you try disabling the deal map as well?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 10:15

Hi newrick1962,

The top toolbar cannot be moved.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 10:10

Hi ctid2032775,

Can you share your cBot code? We will need it to investigate further.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 09:00

Hi AFMT11,

From which country are you trying to download and install cTrader?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 08:52

Hi arturbrylka,

You can check the cBot's RunningMode.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 08:49

Hi meonzoom2804,

You need to reach out to your broker regarding this.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 08:40

Hi b5670710,

Symbols are offered by the broker. You cannot add them yourself. Please contact your broker regarding this.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 08:39

Hi Yuval,

You can monitor if a file has changed and then act accordingly. Check FileSystemWatcher.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 08:33

Hi Martin,

Have a look at this indicator. It contains a lot of the Elliot Wave patterns.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 08:29

Hi wanjirumaya,

I understood the issue very well. As I wrote above, the pip position is set by the brokers, not by cTrader. Please talk to your brokers.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
19 Apr 2021, 08:23

Hi Sameh,

Unfortunately at the moment I do not have a live account with FxPro to be able to check. Did you try this with different brokers?

I think sharing the bot code won't be useful at this point since we know now the historical prices do differ

Usually this is not the case but you cannot exclude this from happening e.g. a temporary interruption of the feed on one of the two environments can cause a price gap, hence different price feeds. This is something you need to check since you have access to both accounts.

 And do you think any change in code can cancel out the differences when the underlying data is not identical?

No, you cannot expect the cBot to work the same way if the underlying price feed is different.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Apr 2021, 15:59

Hi Sameh,

The discussion is very general and I cannot help you without knowing what you are looking at. To help you more you will need to provide us with information that will allow us to reproduce what you are looking at. We need to know the following

1. The cBot code you are using
2. cBot parameters and backtesting dates
3. Screenshots showing the discrepancies.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Apr 2021, 14:21

Hi Sameh,

But isn't the price feed the same for both accounts?

Not necessarily.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Apr 2021, 13:45

Hi Yuval,

There is no such option at the moment.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Apr 2021, 13:44

Hi Sameh,

There are many reasons that can cause such a behavior different price feeds, different backtesting setup etc. You should check your backtesting results and figure out where are the differences. That would provide you with clues regarding the reason behind this.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
16 Apr 2021, 10:05

Hi silvano8519,

Can you please provide to us more information about the problem?

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Apr 2021, 16:48

Hi pap64,

Your funds are in your subaccount. If Stopped strategies is selected, then you should be able to see the subaccount as well.

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Apr 2021, 15:25

Hi pap64,

Make sure you are seeing the stopped strategies. See below

Best Regards,

Panagiotis 

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PanagiotisCharalampous
15 Apr 2021, 10:47

Hi c3techcz,

Can you please right click on the chart, go to Viewing Options > uncheck Positions and let me know if this resolves the issue?

Best Regards,

Panagiotis 

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