4035607188E
23 May 2024, 15:13 ( Updated at: 24 May 2024, 05:28 )

RE: RE: RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

PanagiotisCharalampous said: 

4035607188E said: 

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning:

 

 

Hi there,

Unfortunately we could not find any troubleshooting report regarding this issue.

Best regards,

Panagiotis

This has got to be the worst trading software and customer support.  You cannot even diagnose your own product.  Complete fail of an experience attempting to use the software and dealing with company personnel to get help.  If support personnel don't know how to fix this issue, who does? 

4035607188E
23 May 2024, 10:31 ( Updated at: 23 May 2024, 11:04 )

RE: HK - New Log In issues - Connection issues as per warning. Unable to gain access to trade

PanagiotisCharalampous said: 

Hi there,

Please send us some troubleshooting information the next time this happens. Please paste a link to this discussion inside the text box before you submit it.

Best regards,

Panagiotis

Hello,

I really need your help in getting this fixed as I cannot trade on a new account.  Here is the warning: