jivy.int
05 Oct 2016, 10:22

RE: RE:

MZen said:

CTDN with CTrader ID just stepped in between you and your broker. Without your permission.

Now your platform requires connection to CNDN servers in addition to broker servers. If this connection is lost - you do not have credentials to trade, CTrader is freezing. And they are not responsible to your losses. This is your problem now.

jivy.int said:

Hi,

Starting this morning, I suddenly have an issue where I cannot log into Ctrader anymore. My net works perfectly fine for everything else, It just gives me the initial loading screen. I've been trying to fix it all day with no avail. I usually use an Android phone to log into the app which it initially failed on. I uninstalled/cleared cache, loaded the app on an iphone, tried the web browser from a mac/PC  but all those attempts failed and I kept getting a loading screen. When i switched  to our downstairs DSL modem and it suddenly worked and i could log into ctrader again.

p.s. I've also tried another 3g modem to test it out, and I got the same issue with it constantly loading/ failing to connect. I also didnt change anything from my side, it just suddenly stopped working.

Im actually stumped how to fix this issue. Kindly advise me

 

Any idea how to fix it? i've contacted my isp and they "apparently" have yet to solve the issue since I filed a complaint when the issue first started popping up. I'm using a workaround right now, but its an additional monthly charge on me and quite annoying

jivy.int
09 Sep 2016, 14:45

RE:

Spotware said:

Hello! 

A simple test will help to identify the problem. Use this URL https://ports.ctrader.com/ to test the connection to the ports used by cTrader. Usually connection problems are caused by the inability to connect to cServer via Port 80. If this is the case for you, cServer connection will be red. 

Please follow up in this thread with what is shown from the test. 

My connection to cHub was established, but as you said the cServer connection was red and failed to establish

jivy.int
08 Sep 2016, 22:53

Just to add further information, im currently using ICmarkets as my broker and currently residing in Kuwait.