Cannot Switch between accounts

Created at 05 May 2024, 09:42
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joby07rds

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Joined 05.05.2024

Cannot Switch between accounts
05 May 2024, 09:42

I have two accounts under same email address from two different prop firms and I can see those accounts in the spotware website. But in Ctrader app and desktop version only one account is showing up and hence I cannot switch between them. I have raised a ticket with spotware support team and have got no response. Is anyone facing the same issue. Can someone please help me fix this.

cTrader
@joby07rds
Replies

PanagiotisCharalampous
05 May 2024, 15:38

Hi there, 

Please share with us the following

  •  A screenshot of the full UI showing that there is only one account displaying in cTrader
  • A screenshot from the ID site showing that there are more than one accounts linked to this cTrader ID.

Best regards,

Panagiotis

@PanagiotisCharalampous

joby07rds
05 May 2024, 17:15 ( Updated at: 06 May 2024, 05:30 )

RE: Cannot Switch between accounts

PanagiotisCharalampous said: 

Hi there, 

Please share with us the following

  •  A screenshot of the full UI showing that there is only one account displaying in cTrader
  • A screenshot from the ID site showing that there are more than one accounts linked to this cTrader ID.

Best regards,

Panagiotis

 
 

image.png


 

Demo - Hedging - 4060387 - 47,150.85 USD - 1:100          This is with SwiftFunding 
 

Demo - Hedging - 4060387 - 47,150.85 USD - 1:100          This is with My Funded FX 
 


 


 

image.png
 

There is no option to switch accounts !! Currently, I can only use My Funded FX account. I want to be able to use both accounts by switching between them and taking trades !


 

@joby07rds

PanagiotisCharalampous
06 May 2024, 05:32

RE: RE: Cannot Switch between accounts

joby07rds said: 

PanagiotisCharalampous said: 

Hi there, 

Please share with us the following

  •  A screenshot of the full UI showing that there is only one account displaying in cTrader
  • A screenshot from the ID site showing that there are more than one accounts linked to this cTrader ID.

Best regards,

Panagiotis

 
 

image.png


 

Demo - Hedging - 4060387 - 47,150.85 USD - 1:100          This is with SwiftFunding 
 

Demo - Hedging - 4060387 - 47,150.85 USD - 1:100          This is with My Funded FX 
 


 


 

image.png
 

There is no option to switch accounts !! Currently, I can only use My Funded FX account. I want to be able to use both accounts by switching between them and taking trades !


 

Hi there,

The images are not visible. Can you please try again?

Best regards,

Panagiotis

@PanagiotisCharalampous
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